Senior Account Manager

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Join our team, Drive Strategic Partnerships and Lead Innovation as our Senior Account Manager (Ambient & Non-food)

Are you passionate about building strategic partnerships and leading dynamic teams?

We have an exciting opportunity for a Senior Account Manager to manage and develop our strategic Retailer and Manufacturing Relationships.

If you have experience in FMCG manufacturing and Retailer Account Management, we want to hear from you!

About Us:
Company Shop Group is the UK's leading redistributor of surplus food and household products. We work with some of the biggest names in the manufacturing and retail sectors to reduce waste and deliver sustainable solutions that benefit businesses, communities, and the environment. Our mission is to unlock the full potential of surplus stock, turning what might have been waste into opportunities for our partners and savings for our members.

Job Overview:
We are seeking a dynamic and experienced Senior Account Manager to lead and manage our strategic manufacturing and retail partnerships. This role is crucial to maintaining and expanding our relationships with key clients in the FMCG (Fast-Moving Consumer Goods) sector. As a Senior Account Manager, you will lead a team of Partnership Managers, ensuring that our clients receive exceptional service and that our relationships continue to grow and thrive.

Key Responsibilities:

• Strategic Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders within our strategic manufacturing and retail partners. Serve as the primary point of contact, ensuring high levels of client satisfaction and engagement.
• Team Leadership: Lead, mentor, and manage a team of Partnership Managers. Provide guidance, support, and professional development to ensure the team meets its targets and delivers outstanding service to our partners.
• Account Growth: Identify and pursue opportunities to expand our relationships with existing partners. Work closely with internal teams to deliver innovative solutions that align with client needs and drive mutual business growth.
• Client Retention: Ensure the retention and satisfaction of our key clients through proactive account management, regular communication, and the delivery of value-added services.
• Performance Monitoring: Oversee the performance of the partnership management team, setting and tracking KPIs to ensure high levels of client satisfaction and account performance.
• Collaboration: Work collaboratively with other departments, including operations, marketing, and supply chain, to ensure seamless delivery of services and solutions to our clients.
• Market Insight: Stay informed of industry trends, market conditions, and competitor activities. Leverage this knowledge to anticipate client needs and position Company Shop Group as a thought leader and trusted partner.
• Reporting: Prepare and present regular reports on account performance, market trends, and business opportunities to senior management.

Requirements

• Experience: Proven account management experience, with at least 3 years in a senior role within the FMCG manufacturing sector. Experience in managing retail accounts is highly desirable.
• Skills: Demonstrated ability to nurture and grow client relationships. Strong leadership and team management skills. Excellent negotiation, communication, and interpersonal skills.
• Industry Knowledge: In-depth understanding of the FMCG manufacturing and retail sectors, including key challenges, opportunities, and trends.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing client needs and resolving issues.
• Travel: Willingness to travel to meet with clients and attend industry events as required.

Benefits

Why You'll Love Company Shop Group:

• Free membership to Company Shop for you and 10 nominees.
• Contributory pension scheme.
• Annual flu injections, high street and leisure discounts, and on-site parking.
• Subsidised staff canteen, free tea & coffee, and Free Fruit Fridays.
• Employee Assistance Programme - Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Life assurance benefit.
• Lead a dynamic team and make a significant impact in our organisation.
• Develop and manage strategic partnerships with top retailers and manufacturers.
• Opportunity to showcase and grow your skills in a supportive environment.
• Competitive salary and car allowance.

Location: Head Office in Tankersley, S75 3DH

Hours: 40 hours per week-Candidates should be able to attend our office three full days per week.

If you're ready to take the lead in driving innovation and growth - join us as our Partnerships Category Lead and shape the future of strategic partnerships