Senior ops analyst (trading)

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About us

Seccl is the Octopus-owned embedded investment platform that's helping more people to invest - and invest well.

Our sector is being held back by old tech, dismal processes and misaligned interests. Together they create pointless complexity for financial planning and investment professionals, and provide outdated, overpriced experiences for customers. We're on a mission to fix it.

We help forward-thinking financial planners, wealth managers and investment platforms to reimagine their business and client experience - empowering them to build better, more sustainable and more valuable operations, and meet the digital demands of the future, not the baseline expectations of the past.

And we do it by reimagining their technology - with a low-cost, hyper-efficient and (genuinely) API-first technology infrastructure that handles millions of requests every day, and powers the portfolios of more than 160,000 investors.

A regulated custodian and ISA/SIPP provider, we combine the disruptive mindset and ambitious mission to shake things up, with the commitment and substance to not screw them up.

We've doubled the size of our business over the last six months and expect to do that a few more times over the next few years.

We're proud to be part of Octopus, the £12.8 billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

TLDR

We're a business with insane product-market fit, impressive early traction and an offering that has the potential to transform an outdated industry for the better.

The role

Our Ops Senior Analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done.

As an Ops Senior Analyst you'll operate the day-to-day operations of your team providing daily confidence in our service and operational outcomes. You will creatively solve problems and closely monitor our service to ensure confidence. Your drive to use your industry and process expertise to create great customer outcomes will inform how the team and our tech meets our wider mission. It's an exciting, fast-paced role where you'll be responsible for monitoring, organising and overseeing team outcomes whilst and coaching and sharing knowledge with the wider team

On a typical day you will be...

• Understand and monitor team outcomes to ensure SLAs, and industry standards are met
• Own day to day process and control outcomes and be the immediate point of contact for issue resolution
• Supporting the Ops Delivery Lead to understand team performance and design great outcomes where improvements can be made
• Use industry and process expertise, including CASS experience, to own current process and controls; ensuring they are delivered in line with expectations, documented, challenged and recommendations for improvements made
• Own day to day communication with customer and wider team of senior analysts to proactively share ways of working and coordinate across areas to create swift and consistent service outcomes
• Operating, monitoring and active escalation of control environment. You will own control execution, and support assessment and recommendations of controls effectiveness.
• Technical and process coaching of wider team members ensuring training plans are clear, supportive and in place to create a supportive development environment
• Working closely with the Delivery Lead to deliver against team wide tech and operational outcomes in line with the objectives of the team.
• Owning the completion of, and reporting upon, day-to-day activity. Ensuring all is
  completed, captured and recorded as necessary to the highest standard.

You'll be successful if you ...

• Have great domain knowledge to include all things trading related, including fund and exchange traded instruments, custody and CASS experience and Investment administration areas such as dividends, corporate action and Crest experience.
• Are a self-starer who loves making things happen and takes a high level of ownership for delivering the best outcomes for our clients
• Are a hands-on, problem solver who can think outside the box and challenge the status quo to fix tactical issues while also delivering wider daily team outcomes
• Are a collaborative and empathetic team player who loves to share knowledge and be the point of contact
• Are organised and able to coordinate across team members to get things done
• Are comfortable bringing people together and working across teams to get things done
• Can communicate messages clearly (both verbally and in writing) to get everyone on the same page
• Have technical build interest and keen to operate in a tech focused environment

This role isn't for you if:

• You rely on a lot of top-down direction.Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression.
• You're not comfortable working in a fast-paced environment. Our speed and scalability is what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on your ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen.
• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty.

Our culture

We are proud to cultivate a culture first, human environment and genuinely listen to our people about what matters to them most. As a result, we're proud we've cultivated a transparent and inclusive environment that encourages diversity of thought, challenge and experimentation.

We want our customers to love working with us. It takes a committed culture, backed up by a series of non-negotiable operating principles that define how we work...

• Never settle
• Take ownership
• Be generous and candid

We have offices in central Bath and Edinburgh, and a satellite office in London. We're working as a hybrid team supporting each of our people to choose how they work best. We've always been supportive of flexible working that focuses on delivery and impact, rather than hours worked. Don't just take our word for it, check out our Glassdoor page for the latest reviews or our Instagram, and LinkedIn for company updates and insights from the team.

What's in it for you...

We offer a generous blend of benefits for the things that really matter to our people, including:

• 27 days holiday + bank holidays + day off on your birthday
• 3 days (full time) per year for Dependant leave
• 1 day off per year to volunteer for a registered charity of your choice
• Length of service awards - 1 month paid sabbatical at 8 years
• 6% employer pension contribution, and life assurance
• Private medical insurance with AXA Health
• Enhanced parental leave and flexibility to integrate your home and work life in a trusted environment
• Will writing offering via Guardian Angel
• Up to £500 home office set up budget
• £500 per person learning budget

• Work abroad for up to 6 weeks in the year

• Health and wellbeing initiatives including free therapy via Wellness Clous, mental health support via Headspace and time off when requ
• Strong financial wellbeing focus including access to Octopus Moneycoach, Octopus share investment plan and Seccl invest (our own platform for you to manage your investments)
• Octopus Electric Vehicle scheme after 12 months of employment
• Perkbox - range of discounts and perks including free weekly coffee, gym and retail discounts

• Cycle to work scheme - saving money on a range of bikes and accessories

• Commitment to continuous learning with free access to over 10,000 on-line training courses

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences.

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age or background.

Please note that we do not provide sponsorship for candidates residing outside the UK. However, we welcome applications from individuals who possess valid work permits that allow them to work in the UK. If you already have the right to work in the UK or hold an eligible work permit, we encourage you to apply for this position.

If you think you have most of what we are looking for, then what are you waiting for? Go ahead and apply. We'd love to hear from you!