Senior Operations Specialist
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Job Description
Overview:
The Senior Operations Specialist will join the team on a hybrid basis from our central Leeds office, so you will need to be within a commutable distance to enable you to be in the office each week.
You will be a highly knowledgeable, proactive technical and change specialist, developing deep expertise across end-to-end processes, systems and products and acting as a trusted advisor to stakeholders, ensuring solutions are aligned with customer needs, regulatory requirements and business objectives.
The role holder will act as a critical advisor to and member of, the Strategic Change Programme, ensuring critical thinking skills are applied to proposed solutions, which will ensure smooth customer journeys and operational excellence are delivered. You'll be an Operations expert - systems, processes, products - as well as a strategic thinker who is able to challenge the status quo, understand market drivers and future state TOM and confidently put your view forward to influence broader thinking and plans.
You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that.
Benefits:
26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programme
Company Pension Scheme
Medical insurance
Life Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
The skills you'll need:
• Strong, demonstrable experience within financial services, for example investments, banking, dealing and payments
• Demonstrated expertise in process analysis, improvement or transformation
• A deep understanding of customer journeys and operational workflows
• Exceptional verbal and written communication skills, with an ability to build and maintain strong working relationships with a variety of stakeholders at all levels
• An ability to quickly learn complex processes and translate them into actionable insights
• Resilience, adaptability, agility and a curious and proactive personality, with a willingness to dive deep to understand processes
• Customer-focused thinking with an analytical mindset, attention to detail and problem-solving capability
• Experience with process mapping and MI reporting tools, e.g. Power BI, Visio and PM tools
• An ability to feel comfortable working in a fast-paced environment with evolving priorities
• Lean Six Sigma or continuous improvement experience
• Exposure to digital transformation or automation initiatives
• Knowledge of risk, controls and regulatory considerations
Day to Day, you will:
• Lead and support future-focused change to systems development, process optimisation, transformation and customer experience
• Identify opportunities to streamline workflows, reduce inefficiencies and improve service delivery
• Analyse customer journeys to ensure processes are intuitive, compliance and customer centric
• Provide input into solution design, ensuring practicality and operational readiness
• Successfully deliver change projects and improvement initiatives to enable a positive impact on customer experience and journey outcomes
• Act as the primary subject matter expert, providing guidance and insight on operational processes, risks and improvements
• Document processes, controls and procedures, ensuring they are clear, up-to-date and aligned with best practice
• Support the implementation of new initiatives, systems and regulatory changes
• Monitor outcomes and performance metrics to drive continuous improvement
• Collaborate with cross-functional teams, including Operations, Technology, Risk & Compliance and Change Management
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
About the Team
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.