Senior Operations Officer (Data & Systems)

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About Us

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About The Role

The Senior Operations Officer role supports the efficiency of the admissions process by providing important data analysis, developing and maintaining required reports, and providing an analytical approach to inform day to day decision making, workload allocation and supports senior managers in high level data driven decisions.

Reporting to the Admissions Transformation Manager, the role will support in delivering an analytical, data-driven approach to process improvement, assisting with system testing, and the implementation of new software & tools to improve the staff and applicant experience. The post-holder will have line-management responsibilities for an Operations Officer within Admissions Operations (Data & Systems).

The role also supports on several other business critical processes throughout the admissions cycle that ensure a smooth-running service provision.

This is an exciting opportunity for candidates looking to work in cross-functional role, and who wish to utilise their skills and expertise in data analysis and reporting. This is an opportunity to grow your skills in IT development. We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time role (35 hours per week), and you will be offered an indefinite contract. Flexible working patterns and arrangements can be discussed to suit the needs of the successful candidate.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data analysis, or IT related department. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
2. Extensive use of data systems or information databases for reporting and analysis
3. Experience of using variety of software, with highly developed IT skills in areas such as PowerBi, SITS (or other central record systems) & excellent Microsoft software knowledge
4. Excellent ability to understand, manipulate, analyse and present numerical/statistical data in a variety of formats
5. Ability to self-manage workload, using initiative to identify areas for continuous improvement that help meet departmental aims and objectives
6. Excellent problem-solving skills; understanding of cause and impact of processes and ability to be solution focused and results driven
7. Understanding of managing multiple stakeholder needs and identifying priorities

Desirable criteria

Qualification & Training:

1. Intermediate level IT specific training or qualifications such as ITIL, DevOps, Machine Learning, Cloud computing, programming languages
2. Experience of managing several data systems in a high volume and deadline driven environment
3. Experience of higher education Admissions Services

Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ' How we Recruit ' pages.

Interviews are provisionally due to be held w/c 25th November (via Microsoft Teams). This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.