Senior Operations Manager - Front of House

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Do you have experience supervising a reception team in a professional environment? Are you skilled in providing exceptional customer service to clients and visitors? We are looking for a Senior Operations Manager who will be responsible for supervising the Front of House team, ensuring the smooth running of all services delivered by them. We are looking for a Senior Operations Manager who will be responsible for supervising the Front of House team, ensuring the smooth running of all services delivered by them.

About the Role: As our Senior Operations Manager (Front of House), you will be expected to co-ordinate the shift roster and be part of it. You will develop effective working relationships with others within Operations and across the firm. You will also be expected to regularly identify opportunities to improve the services delivered by the team, through exploring ideas with the team, the Senior Operations manager, customers and other relevant organisations. You will be customer focused, forward thinking and positive to any unplanned change requests.

You will be responsible for the coordination of key events, administering relevant event planning and meetings with event hosts face-to-face.Your responsibilities will include:

Reception Service

• Meet and greet clients and manage the visitors list
• Provide General support to meeting rooms
• Handle client and meeting host requests e.g. book taxis
• Arrange additional catering requirements
• Oversee clients' smooth departure from the building

Leadership and collaboration

• Act as the professional point of contact and representative for Operations and Front of House.•
• Develop effective working relationships within Operations and across the firm
• Identify opportunities for service improvement through team and customer feedback.
• Collaborate with the Senior Operations Manager and other relevant organizations.
• Managing the staff rosters, holiday and sickness records, development plans, and overtime as well as time in lieu.

What we need from you:

• Strong customer service skills and professional communication.
• Experience in managing a Reception/Front of house team and providing training.
• High level of organization and attention to detail.
• Ability to work under pressure and adapt to changing demands.
• Proficiency in IT and administration.
• Excellent communication skills and ability to handle difficult situations diplomatically.

About Burges Salmon
Our six core values - Ambition, Collaboration, Commitment, Fairness, Quality and Respect - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community. We are delighted to have been named RollOnFriday's 'Best Law Firm to Work At' 2024, for the third year in a row, and also named as one of The Times Top 50 Employers for Women 2023 for the second year running. Our commitment to excellence has recently been recognised by the IIP, which awarded us Platinum certification for investment in people.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident Leader, we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We're committed to finding the right person for this role and are open to discussing flexible working, full time or part time working pattern.

If you have any questions regarding the role or the interview process, please contact Ayesha Arshad at Ayesha.Arshad@burges-salmon.com.

This advert will close as soon as we receive sufficient applications so please apply as soon as you can to be considered.

INDBS

Documents

• Team leader Guidance Document.pdf (0.57 MB)
• Responsible Business Performance Highlights.pdf (0.77 MB)

Further Links

• Hybrid Working
• Benefits & Rewards
• Business Professionals