Senior Operations Manager
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Job Description
Why Ocado
At Ocado Logistics, we are transforming the future of fulfilment - and we're looking for a bold, forward-thinking Senior Operations Manager to help lead that transformation. This isn't just a leadership role; it's an opportunity to elevate a high-profile, highly automated legacy site into its next chapter of performance, culture and innovation.
As a Senior Operations Manager, you'll lead with purpose, ignite continuous improvement, and drive meaningful change across a large, multi-layered team. You will be at the centre of shaping a culture where people feel empowered, performance thrives and new ideas can take flight.
About the Role
In this pivotal position, you will manage the Customer Fulfillment Centre (CFC) and collaborate with Delivery operations in a sophisticated automated environment. You will coach, inspire and energise a diverse leadership structure - creating a workplace rooted in collaboration, accountability and ambition.
Your leadership will ensure exceptional service for our customers while advancing safety, operational flow, compliance and performance across the entire CFC. This role requires a confident, visible leader who embraces complexity, champions innovation and brings people along through change.
This role will resonate with leaders from large-scale automated operations, who combine operational expertise with a passion for people, culture and improvement. If you're energised by complexity, driven by change, and motivated by leading high-performing teams through transformation - this is your stage.
What You'll Lead
A large, skilled leadership community: ~10 Operations Managers, ~40 Area Managers and ~50 Coordinators
Daily operational execution, workflow optimisation and labour planning
Safety, efficiency and fleet compliance across a high-tech automated landscape
A culture that celebrates continuous improvement, learning and shared success
Key Responsibilities
Operational Leadership
Lead the full breadth of operations (inbound and outbound) in a fast-paced automated environment
Ensure robust execution, smooth flow and high-quality service
Drive proactive workforce planning aligned to demand
Maintain high compliance across all operations, vehicles and assets
Build strong, trusted partnerships with Operations Managers
Data & Performance
Champion data-driven decision making and daily KPI ownership
Convert insights into clear actions that lift performance
Lead performance management using PROD systems
Identify and embed continuous improvement initiatives that deliver real impact
People Leadership
Provide hands-on, authentic leadership and capability development
Inspire confidence, accountability and problem-solving at all levels
Coach managers through change and transformation
Foster an environment where people grow, achieve and take pride in their work
Change & Culture
Lead teams through system challenges, transitions and legacy processes
Drive cultural and engagement improvements with clarity and purpose
Role-model behaviours that elevate teamwork, performance and belief in what's possible
About you
Previous experience in a senior management position, leading large teams in a high-volume, automated 24/7 environment
Working knowledge of warehouse and automation software systems such as WMS/WCS, Knapp, ATLAS or similar
Data-driven mindset with excellent analytical capability
Experience in stakeholder management, using strong influencing skills to build trusted productive relationships across all levels of the organisation.
Strong background in continuous improvement and operational excellence
Confident change leader who embraces transformation and change
Ability to build strong relationships across operations
A compelling communicator with strong influencing skills
IOSH Managing Safely qualification and health and safety practises
What you can expect to receive in return -
At Ocado we believe in a workplace where everyone feels valued and supported, so you'll find a safe and
collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme
and benefits package that includes a healthy work-life balance, extensive healthcare coverage,
competitive salaries, and exclusive employee discounts.
Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
Financial Protection: We offer Income Protection and Life Insurance for financial security.
Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
Private Medical Cover: Rest easy with comprehensive private medical insurance.
Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
Share Schemes: Join exciting share plans to participate in our success.
Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential
employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race,
colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.