Senior Operations Manager

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Job Description

As we continue to grow within our Defence sector, we have a great opportunity for you to join us as our Senior Operations Manager based in our Telford depot, adding value by leading and being responsible for the delivery of all contractual KPIS, budget requirements and colleague engagement.

Our blended leadership role as Senior Operations Manager focuses on the culture of people and operational excellence, with key values on continuous improvement to deliver for our customer. If you're keen to utilise your operational leadership experience, along with your commercial acumen and people skills, then we want to hear from you!

Note: This role requires security clearance.

Key Responsibilities:

• Accountable for the delivery of all contractual KPI's and budget requirements, whilst delivering a culture of efficency, Operational Excellence and continuous improvement.
• Prepare annual ops budget, along with developing and executing customer satisfaction improvement plans.
• Build strong working relationships with all key stakeholders to ensure first class operational performance which results in long term partnerships.
• Ensure that a best-in-class HSE performance is achieved within the sites and that a culture of safety in everything we do is embedded.
• Ensure contract change is applied in accordance with process, ensuring robust governance is applied.
• Organise and lead appropriate business cadence to include regular, formal reviews and reports.
• Develop trusted advisor relationships with key stakeholders across Procurement and Operational teams.
• Serve as the lead point of contact for all operational matters, including requests and escalations as needed.
• Develop 'internal' network (across Sectors and central functions), to leverage multifaceted solutions. Key collaboration with Account and Business Development teams.
• Communicating and liaising with other departments to ensure a smooth & effective client experience.

What will you bring to our team?

• Proven Operational leadership experience (within Supply Chain/Logistics), with good commercial awareness and a commitment to providing customers with the highest standards of service.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels (internally/externally).
• Innovative mindset through to execution with results.
• Excellent listening, negotiation, and presentation abilities.
• Experience delivering client focused solutions to customer needs.
• Proven ability to juggle multiple projects always whilst maintaining sharp attention to detail.

Note: Role requires security clearance.

Our Culture & Benefits

In addition to generous remuneration, company car/allowance, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

Our people are at the core of our business and what makes Wincanton great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Be a part of our values; We're Thoughtful, We're Aiming High and We're Prepared.

Our Commitment

We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.