Senior Operations Manager

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The Senior Contract Manager has overall responsibility of the project lifecycle, with a key focus on client management and building client networks. Ensuring full compliance on sites, including health and safety, and environmental requirements. Strong understanding of managing finances and budgets, and promoting an innovative approach to project works. Managing a team of contract managers and planners to ensure high quality works are being completed and managing issues effectively.

Responsible for:

• Stakeholder management: Building a client base, creating new client relationship whilst also growing existing relationships with clients to increase workflow for the business. Responsible for managing any complex client issues and complaints and ensuring communication needs are met between contract managers and clients.
• Financial Management: Overall responsibility of finances on jobs, producing costings, analysing gaps and producing finance reports and budgets for directors monthly. Working closely with Commercial Director to monitor cost flows and forecasting upcoming costs. Negotiating costs with suppliers and field teams to fit within budgets.
• People management: Lead and Manage a team of Contract Managers and Planning Managers to ensure projects are delegated fairly and being managed efficiently and within deadlines. Facilitating the support for the contract managers and planners to ensure successful in their roles and embed collaborative workplace.
• Talent management: Acting as a mentor for the team, supporting development and setting objectives to progress individuals in their role, improving team skillset. Actively developing succession planning for the team and supporting goals to be achieved.
• Project management: Overseeing multiple projects ranging in scale, producing technical writing/methodology reports of projects to clients and division.
• Compliance, health and safety: Overall responsibility of ensuring full compliance on all sites, monitoring the health and safety across the team, including red alerts, near misses, and hazards. Working closely with HSQE to maintain self and teams awareness in health and safety, creating positive interventions to improve site quality and safety, with a keen focus on environmental factors.
• Business development: Acting as link between Business Development and the team, working closely to price jobs on large contracts and manage business, supporting with tendering for work.
• Resourcing: Overall responsibility for project allocation, utilising skillset and knowledge within the team, with consideration for team development. Managing workload for team, and adapting works where required to fit business needs. Support contract managers in sourcing field teams for project works, and where required, managing any subcontracting of work.
• Asset management: Understanding the requirements of projects and sourcing equipment where required, responsible for putting together business cases for any new equipment requirements.
• Decision making: Overall responsibility and sign off on all project works in team, ensuring the management of each project is being managed well and within financial constraints.
• Technologies: Working with our IT teams to improve technologies for the wider team, including automation of documents, data tracking, and system use to improve workplace efficiencies.
• Reporting: Provide regular reporting to both directors and the wider team, monitoring project progress, finances, project reports, compliance, and health and safety.
• Project scope: Overseeing regional projects in excess of £6m across the year.
• Continual Process Improvement: Continual review of workflows, systematisation and process to ensure efficiency and development.
• Management of support functions: Routine review and interaction of all support functions to ensure compliance and standards are adhered to
• Accreditations: Work with business leads to ensure all accreditations are continually met and to seek out new opportunities of revenue streams.

Essential Knowledge & Skills

• 5+ years working within the rail industry or similar
• 5 + years management experience within a similar industry
• Industry knowledge of arboriculture and/or rail
• Working with different stakeholders
• Full UK driving licence - travel required

Desirable Knowledge & Skills

• Experience working in a manual role within the industry or similar
• Hold COSS and SMSTS qualification, however training will be required
• HSQE Qualifications such as NEBOSH, IOSH

What we offer:

At Ground Control we believe in creating an inspirational environment , and rewarding our employees for their hard work. We offer a wide-ranging benefits program , supporting you to realise your full potential, and are proud to be recognised as a great place to work:

Awards, Accolades and Culture

• We have been awarded `world-class` status for employee engagement in the 2023 best companies results, ranking at #16 in the ` Top 100 Large Companies to Work For ` league table.

• Certified B-Corp Accredited , Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.

• We inclusively support ` The Race at Work Charter `, ` Ban the Box `, ` The Armed Forces Covenant ` and are ` Disability Confident '

• We invest 5% of our profits into the Evergreen Fund , an investment fund dedicated to sustainability and environmental initiatives.
• By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and working towards achieving carbon net zero after becoming carbon neutral in 2020.

• 2 personal choice volunteering days with your fundraising efforts matched up to £500!

Perks and Benefits

• Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.

• Nursery Vouchers, Cycle to work scheme and Travel loans

• Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app

• A supportive, entrepreneurial working environment that fosters collaboration.

• Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities

• Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.

• Financial benefits include yearly bonus scheme, access to Wagestream and employee share options

How we work:

We put people at the centre of everything we do.
Everyone is welcome. We`re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we`ll succeed in caring for each other, caring for our communities and caring for our Environment. Together, we`re stronger.

#INDHP

Agency Notice

Ground Control does not accept unsolicited agency resumes/ CV`s

Please do not forward resumes / CV`s to our job alias, employees, or any other company location.

Ground Control is not responsible for any fees related to unsolicited resumes.

Please contact the Talent Team for additional details