Senior Operations Manager

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Job Description

Purpose of the Role:

Leadership and of site operations. Full ownership -through a team of leaders - for the delivery of functional KPIs. The SOM is the senior operational functional leader, owning team development, improvement plans, tactical execution. The role optimises service, cost and functional plans.

Duties & Responsibilities:

• Safe and efficient execution of operational plans.
• Management, coaching and development for all leaders including a succession plan for all leadership roles.
• Development and deployment of department plans including regular communication across the department of performance and operational priorities.
• Ownership of the departmental resource and capacity plans.
• Ownership of performance management and recovery plans where required.
• Meet or exceed agreed performance targets for service and efficiency.
• Ownership of operational budgets.
• Effective communication across internal/ external stakeholders to secure support and resources where required.

Knowledge & Skills:

• 5+ years operational leadership experience in a high volume D2C environment.
• Experienced leading multiple teams in a high tempo environment.
• Knowledgeable operator and user of WMS tools, systems and experienced in reporting standards.
• Experienced leading change in a high growth business.
• Skilled communicator and owner of functional performance, plans and projects.
• Highly proficient at using, understanding and managing data including routine analysis of performance and trends.
• Experienced team and process builder

Key Stakeholders:

• International operational peers.
• HR, L&D and technical business partners.
• Local leaders defining supply and demand.
• Finance business partner.
• Leaders and project managers engaged in functional plans and initiatives.

We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).