Senior Operations Manager - 12 month FTC

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Job Description

This hybrid role offers a great balance of home and office working. You'll typically spend 4 days a week on-site or attending various meeting locations.

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Senior Operations Manager - 12m FTC

As a Senior Operations Manager within our Field-Based Service function, you'll play a critical role in ensuring high-quality customer installations across our full fibre network (FFN), with customer satisfaction at the heart of everything we do. You'll lead operational excellence across all live cities, maintaining the highest standards of safety, quality, and performance while managing supplier relationships, installation governance, and financial oversight. Health and safety will be your number one priority, ensuring seamless service delivery and operational success.

You'll receive a salary of up to £70,000, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Lead and manage direct and indirect teams to deliver operational excellence, ensuring safety and quality remain the top priorities
• Oversee installation partners to achieve a 97.5% Right First Time (RFT) target and maintain consistent operational performance
• Manage repair and maintenance activities to minimise downtime and optimise network reliability
• Conduct and govern audits across installations, PIA, and fibre exchanges to ensure compliance and quality
• Drive contract governance with suppliers, ensuring adherence to SLAs, mitigating risks, and identifying cost-saving opportunities
• Manage significant budgets, overseeing costs effectively across direct labour, suppliers, and overtime spend

What you'll bring to the role

Strong leadership and operational management skills with the ability to drive high performance. You'll also have:

• Proven experience managing teams and supplier relationships in a fast-paced environment
• Strong problem-solving and analytical skills to manage complex operational challenges
• Excellent communication and stakeholder management abilities
• Experience in project/programme management with a focus on continuous improvement

Diversity, Inclusion & Belonging

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Qualifications

• Valid UK driving licence
• Knowledge of fibre optic networks and PIA standards (desirable)
• Proficiency in MS Office and CRM systems (Salesforce preferred)

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!