Senior Operations Management Analyst

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Job Description

About Pearson

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.

About the Team & Role

Pearson were awarded the TOpS contract in April 2024, with the first test cycle to be completed in 2025/2026 window. The TOpS Associate Recruitment Operations Manager will be responsible for the overall management, development and continuous improvement of processes related to the resourcing and recruitment of Associates for the TOpS project. This will also include supporting with all set-up deliverables required throughout the set-up of the TOpS project, meeting tight deadlines and ensuring that all criteria is met.

There will be a requirement through quiet periods to also support the Recruitment team across all subject areas across Pearson qualifications and for all temporary personnel in Hellaby, which will also incorporate the following accountabilities;

Key Accountabilities

• Lead the Recruitment team and strategies, directing workload and ensuring that overall team goals are being met

• Ensuring costs, timescales and resources are managed effectively throughout the TOpS project

• Effectively manage issues and risks by taking responsibility and appropriate action where these deviate from agreed tolerance, and put control measure in place to minimise risk to delivery

• Provide project management expertise to support the successful implementation and delivery of TOpS project

• Play an active role in contributing to improvements of business activities in supporting the delivery of process innovations arising through corporate plans or regulatory changes

• Driving culture and process change as needed to ensure sustainable improvements

• Provide visibility of progress and detailed MI against key milestones, deliverables, documented SLAs and KPIs

• Work with internal stakeholders to prepare detailed schedules and ensure dependencies between functions are effectively planned and managed

• Direct line management responsibility for Team Leaders across Recruitment and Relations & Development teams, including all aspects of performance management where required

• Facilitate succession planning across both teams, coaching team members and actively supporting staff development where required

• Work closely with key stakeholders to understand business needs for recruitment and to develop and implement a recruitment strategy for the team

• Attract large volumes of suitably qualified candidates, building a pipeline of Associates to complete the TOpS project

• Identify and meet retention targets and expectations

• Oversee the management of a high volume processing operation

• Protect the business from litigation by ensuring recruitment processes conform to all data protection and employment laws whilst meeting all deliverables provided by STA

Key Challenges

• Ensure all activities are carried out in line with related business calendars and adhere to relevant SLAs

• Continually seek to identify and implement improvements to the Associate experience within the context of recruitment

• Deliver against and provide timely and accurate reporting for performance and financial targets

• Test and validate the effectiveness of processes, systems and plans and put in place corrective and preventive action where necessary

• Deliver key operational activities while taking a strategic view to improve business processes

• Plan and execute activities whilst also being open to change and adaptable in the face of challenge

• Manage complex and sensitive issues relating to conduct and performance

• Prioritise own workload to meet the needs of the business in a changing environment and work under pressure to tight deadlines

• Resolve operational problems as they arise with an expedient, quality focussed, and solutions orientated approach

The Person

Competencies Required:

• Excellent communicator, manager, and team builder

• Strong influencing skills and the ability to work effectively with people at all levels

• Quality emphasis and attention to detail

• Must have ability to deliver results in a pressured environment

• Understanding of the educational landscape, and the regulatory requirements relating to the delivery and assessment of qualifications

• Ability to analyse complex written and numerical information

• Ability to engage with and communicate the values and vision of the organisation

• Managing conflict with diplomacy

• Innovative approach to solving problems

• Ability to be flexible and remain effective as the environment, task or people change

• Flexibility in work hours is required

Education, Qualifications & Experience

• Degree, relevant vocational qualifications or extensive experience

• Experience of delivering key operational activities in a highly pressurised environment

• Experience managing a team or project and all aspects of performance management

• Experience of taking a strategic view and implementing significant business improvement processes

• Leading complex activities either as a manager or in cross-departmental teams

• Experience related to implementation of procedures and contingencies

• Project management

Technical Knowledge

• Awareness of Pearson's business and general education issues (Essential)

• IT Literacy (Essential)

• Intermediate MS Word and MS Excel (Essential)

• Use of databases (Essential)

• Familiarity with Google Documents (Desirable)

Your rewards & benefits

We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too. There is a range of options, see some of them shared here:

• A competitive salary
• 25 Days annual leave, this increases by 1 day each year up to 30 days with the option to buy and sell up to 5 days per year on top of this.
• A fantastic pension plan, where Pearson double what you contribute.
• Pearson's other benefits also include private dental care, private medical insurance, digital GP service, eye tests, cycle to work scheme, volunteering days and much more.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.