Senior operations analyst - Asset servicing & maintenance

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Hybrid with 2 days a week in our Bath office.

About us

Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well.

We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

We're looking for a Senior operations analyst to join our Asset servicing team. Reporting to the Asset servicing & maintenance lead, you'll oversee the day-to-day processing of income distributions, and both mandatory and voluntary corporate actions for Seccl's hundreds of thousands of retail clients, supporting the Operational analysts in the team with any queries that arise in undertaking their duties.

You'll have at least 3 years' previous experience working in an investment platform environment, with SME-level knowledge of industry best practice in handling Corporate Action events on Mutual Fund and a range of global equities, UK & foreign income processing and the associated individual taxation impact, ideally holding the CISI IOC qualification or higher. You'll be a natural problem-solver, with a can-do attitude and be comfortable adapting to rapidly changing scenarios as they arise. Capable of quickly understanding Corporate Action event requirements and impact, translating their effect to retail investor portfolios and explaining them concisely to any stakeholders and clients alike.

On a typical day you will be...

• Supporting the Asset servicing & maintenance lead in ensuring timely & accurate processing of income distributions & Corporate Actions events across the team.

• Driving Asset servicing-related projects with a focus on continuous improvement and better ways of working.

• Establishing yourself as Corporate Action, Income Distribution & related taxation subject matter expert, providing insight & guidance to the team and across the company on industry best practice to help ensure accuracy and continue to improve Seccl's service standards.

• Supporting the Asset servicing & maintenance analysts with any complex queries, taking ownership of these to resolution.

• Ensuring the Operations Asset servicing policies and procedures reflect best practice in line with regulatory requirements.

• Creating a full Asset servicing & maintenance Process Mapping document to ensure all touch points are identified across the business.

This role's for you if...

• You have detailed knowledge of Corporate Action processing (domestic and global), including strong experience with the CREST system for both mandatory and voluntary events.
• You bring extensive experience in distribution processing across a broad range of retail-client assets - equities, bonds, gilts, MMIs, mutual funds, and property income, both UK and offshore.
• You have a comprehensive understanding of UK taxation relating to distributions, and how to apply global dual taxation agreements (including US Qualified Intermediary status).
• You have experience in shareholder engagement, including AGM/EGM voting and meeting attendance (desirable).
• You have a proven track record in Operational Process design and optimisation in Asset Servicing.
• You are highly organised, able to work well under pressure, and adaptable when priorities change.
• You have strong analytical and problem-solving skills, with a focus on driving efficiency and automation.
• You are an effective communicator who can build relationships and work collaboratively with stakeholders at all levels.
• You have strong Excel skills, and ideally experience (or an interest) in low/no-code tools, Looker, or MS Power Platform.
• You understand regulatory standards and industry best practice in Asset servicing and know how to apply them.

This role isn't for you if...

• You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression

• You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet

• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen

• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What's in it for you...

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £40,000 and £45,000 - dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Option to work abroad for up to six weeks a year

Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget

Length of service award - one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy

Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage - 45 mins competencies-based interview with the hiring manager

• Second stage - one-hour technical interview on skills & knowledge with members in the team

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!