Senior Operational Manager Stroke

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Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.

Job overview

We are seeking to recruit an enthusiastic, hardworking and well-motivated individual to join the management team within Medicine. The post holder will provide operational managerial support to the stroke team. This is a position with County-wide responsibilities and the successful applicant will be expected to split their time each week between Yeovil District Hospital and Musgrove Park Hospital according to the needs of the service. We are looking for a dynamic and forward-thinking person with excellent communication skills, who will be effective in working closely with clinical and non-clinical staff to support and optimise this service.

Main duties of the job

The post holder will support the Service Manager providing day to day operational management. You will undertake planned work and unplanned work to support the organisation, ensure sufficient capacity is found to meet demand and lead the roll-out of transformation programmes within stroke. Your day to day work will involve working with the teams to drive their service forward, lead on cross county engagement, address operational issues as they arise and to support change.

The successful individual will have the opportunity to work with many functions, supporting the delivery of the service and the implementation of new ways of working. You will assist in meeting performance management requirements across the service. Experience of effective working within teams is essential.

Working for our organisation

Yeovil District Hospital and Musgrove Park Hospital are now integrated acute trusts in Somerset, under Somerset NHS Foundation Trust. As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

Detailed job description and main responsibilities

As the responsible senior management lead for the specialty area, actively promote a culture of care which reflects Somerset NHS Foundation Trust values and leadership behaviours.

The Senior Operational Manager will be responsible for operational leadership and performance of services to continually improve service delivery. Responsibility includes supporting high quality patient care and achieving the most efficient and cost-effective use of resources. This includes the development and implementation of business plans, projects and service improvement changes.

The Senior Operational Manager will lead and manage a number of supporting staff and will support the Service Manager in preparation of Service Group plans which will contribute to the Service Group strategy. To work collaboratively with others to identify and implement potential service improvements or developments. The Senior Operational Manager will support specific services within the Service Group including service development, review and implement policies and procedures.

To work closely with the Service Director, Service Managers, other Managers, Clinical Directors, Specialty Leads, Associate Directors of Patient Care, Matrons, and Lead Specialist Nurses/Clinical Service Leads to implement the agreed business and service plans.

Person specification

Qualifications

Essential criteria

• Educated to degree level or have equivalent qualifications/experience in operational service delivery and business management
• Post graduate diploma in health service management/equivalent experience
• Commitment to ongoing professional development

Desirable criteria

• None on job description

Experience

Essential criteria

• Significant operational management experience within a complex organisation, working across organisational boundaries
• Demonstrable success in creating clear plans that can be flexible to the needs of the organisation, delivering change and performance through management and clinical teams
• Evidence of engaging clinical teams in strategic discussions, establishing priorities and delivery plans, effective delegation, coaching, monitoring performance and giving feedback
• Significant experience and knowledge of using Microsoft Office

Desirable criteria

• Experience of working with patients and/or the public
• Have good general knowledge and understanding of all HR policies and practices, promoting compliance with all workforce policies
• Experience of project management and managing budgets

Equity, diversity, and inclusion is a priority for us. As a trust we welcome and encourage applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or personal circumstances. We do our best to ensure our recruitment process is accessible and inclusive. If you have a disability and require an adjustment at any point during the recruitment process, please let us know.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 816.3KB)
• Value of the NHS Pension Scheme (PDF, 97.5KB)