Senior Operational Manager

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Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience

Desirable criteria

• Recognised leadership and/or management qualification

Skills

Essential criteria

• Up to date knowledge of speciality service areas including current issues in service delivery and patient pathways
• Understanding of current issues health service management including business planning process
• Effective verbal, written communication to clinical staff, patients and carers and work colleagues
• Ability to analyse and interpret complex and varied information and develop action plans
• Ability to motivate staff and demonstrate effective and positive leadership

Desirable criteria

• Excellent management skills and ability to manage conflict

Experience

Essential criteria

• Experience of managing clinical services and working with medical staff
• Contributing to improvements in service standards and patient experience
• Monitoring compliance with local and national performance and quality targets
• Experience of developing innovative and lasting solutions to operational and performance issues
• Experience of budget and human resource management
• Experience of managing administrative and support staff

Desirable criteria

• Experience of finance and cost improvement programmes
• Experience of waiting list and activity monitoring against contract

Knowledge

Essential criteria

• High level knowledge of patient and hospital administration systems
• Understanding of local and national performance targets
• Understanding of data protection and confidentiality

Desirable criteria

• Knowledge of local and national initiatives

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD & PS (PDF, 182.0KB)
• B7 Func Requirements (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)