Senior Omni Project Manager

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You will not find a more liberating, fun, chaotic, entrepreneurial, terrifying and creatively stimulating agency to work in than this one.

The role is pivotal within the agency, and will provide direction across a range of accounts, pitches and internal initiatives. You will be expected to turn your hand to any project in the agency, this may include delivering or supporting your team to deliver.

The Senior Omni Channel Project Manager will report directly into the Head of Ops and will act as their right-hand partner, making sure all Project Management tasks/improvements/escalations are covered and supported.

You will be an empathetic Producer who has a technical and creative eye which will help you to bring the creative and technology departments together allowing us to deliver amazing projects.

You will be an enthusiastic problem solver who thrives on being involved at all levels of the project. The role will require you to work with all key stakeholders in the wider business.

Responsibilities

• Flawlessly manage any project or program of work end-to-end (from initiation, definition, through to delivery.)
• You will work with and develop relationships with all team members
• Line-manage and work with a team of project managers and producers. This includes managing workload, delegating, delivering, training, support and advice
• Developing relationships with clients through gaining trust and successful delivery
• Inspiring your colleagues and project teams
• Showing a high degree of independence and autonomy in decision-making
• Encouraging cross-departmental collaboration
• Be a reference point for expert Project Management advice and ensure the highest standards and best practices are maintained
• Constantly strive to help develop and strengthen the project management team
• Ensure delivery processes and approaches support creative and innovation to allow the team to produce the best possible work
• Foster great ideas and find the best delivery approach to support creative, while ensuring commercial success
• Ensure ideas are realistic and achievable, and relentlessly work to find the best delivery solution within time and budget
• Help to drive the agency's creative agenda, contributing innovative production ideas that help make our work effective and famous
• Take accountability and ownership of project and programme commercials; proactively and appropriately managing project scope and resources to protect margins (within a tolerance of 5% overrun), including the running of weekly and end-of-job financial reconciliation and the creation of accurate SOWs.
• The roles is accountable for project profitability and reporting at the weekly projects and monthly billing ratio meetings
• Support and guide your team to ensure the most appropriate delivery approach has been outlined, based on the brief/ client requirements. Proactively seek out project risks and ensure clear mitigation plans and solutions are in place.
• Be the voice of reason as project risks increase or scope changes, to ensure that overall delivery objectives are met, whilst maintaining innovation, timings and project budgets.
• Develop full-scale project plans and associated communications documents.
• Intervene early to keep projects on time, budget and right first time.
• Ensure that all SOWs are accurate and informative and include detailed plan of project stages, delivery dates, budget and resource requirements
• Understand business and functional requirements of all projects
• Involve the right people at the right time, CD,'s Brand Guardians, SME's & QC
• A Positive and can-do approach
• The ability to manage multiple, complex projects at any one time.
• Managing relationship with account teams/clients
• Managing KPI & Spend performance by making sure we are delivering on forecasted figures and not overspending.
• Supporting on any issues across other accounts/problem solving
• Supervise any work experience or circuit team members working with the Performance Marketing team
• Coordinate and schedule Performance Marketing resources' time for their day-to-day tasks. (This is usually done through morning stand-ups and throughout the day)
• Manage hours / hours billed / utilisation for client retainers comprehensively.
• Provide weekly reports to the Performance Marketing senior team regarding department and client utilisation.
• Ensure timely delivery and accurate publication of all Performance Marketing output according to the given brief.

Requirements

• Project Management experience
• Management style will be firm but pleasant
• Solid understanding of processes, workflows, tools and methodologies
• Constantly able to demonstrate that you are on top of your projects
• Brilliant communicator, pathfinder and problem solver
• Able to think quickly and smartly under pressure
• Highly motivated and collaborative
• Strong ethos to deliver innovative, creative solutions that have the client's needs at the heart
• Commercially astute
• Highly organised
• Calm under pressure
• Passion for cutting edge creative and innovation
• Client facing
• Work in a collaborative way and be able to build strong relationships with clients and with Project Management teams
• Excellent interpersonal skills
• Areas of experience in Content and Creative, Digital animation, Strategy, TV ads, Photography, Paid media (banners, social ads, PPC), Digital signage, Email campaigns, Content scheduling, Website and app builds, SMS campaigns, Knowledge of Monday & Synergist.

Benefits

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.

• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity!

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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