Revenue Operations Manager

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Introduction

Who we are

The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our Espresso app and Economist.com. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and digital editions. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

In the B2B business there are five main business units; Economist Impact, Economist Intelligence, Economist Corporate and Enterprise Subscriptions and Economist Education all offering products and services to corporate and enterprise clients.

Headquartered in London, The Economist Group has offices and people across the globe, and is valued by its customers for its world-class insights and rigorous analysis. We value individuals who think differently and can challenge the status quo.

What we're looking for

We are looking for a permanent Revenue Operations Manager who will be part of a newly formed central revenue operations and enablement group, partnering with the B2B business to provide trusted expertise for process enhancements, reporting analytics and data insights.

This new group, created as part of the Client and Commercial Excellence (CCE) transformation programme, will provide a central overview on our commercial business. The team will help Sales and Marketing deliver scalable growth for The Economist Group suite of brands, and be part of ensuring the transformation drives a world class client and commercial experience. CRM knowledge and ability to facilitate data backed business decisions with different business units within the group will be a key part of this success.

Role Purpose

Reporting to the Head of Sales Enablement and Transformation, the Revenue Operations Manager will be responsible for identifying key areas for growth or process improvement and turning them into actionable outcomes for the commercial and marketing teams.

This is a key role in maintaining central levels of best practices, creating scalable, actionable insights and driving excellence across the group, while partnering and understanding where there needs to be dynamic flexibility for our businesses.

The Revenue Operations Manager will work with colleagues in the team, and across the business to ensure that teams are working well with the new CRM environment, governance and data consistency is embedded and managed, and that operational questions and requirements come through the central team to bring the business closer to foundations of technology and tools for success. At all times look for sales process optimisation, efficacy and capability building. Leverage experience to support system improvement, and implementation.

Accountabilities

How you will contribute:

• Deploying standardised processes, tools, analysis and knowledge assets related to Sales and Marketing Operations from a newly formed central team; as a result of a large transformation programme
• Partnering with one business unit sales and commercial finance team as a key specialist, collaborating and actively contributing to the optimisation of the sales coverage, compensation and workflows; while maintaining and evangelising for the lens of consistency and centralised best practice.
• Create and deploy a sales analytics framework to provide real-time business insights to the business unit leaders, through our CRM system (Salesforce), and work with a programmatic scorecard of KPIs to deliver on a regular cadence to stakeholders and leaders.

Experience, skills and professional attributes

To succeed in this role it would be an advantage if you possess:

• Ability to think analytically, and critically evaluate the information gathered from multiple sources
• Reconcile conflicts, and bring high-level information to life for
• Perform as a change agent, working with champions across the business to deployment, and support training on the process, tools and resources across the teams.
• Understanding of commercial team drivers, behaviours and requirements
• Experience partnering with Sales leadership teams and frontline sellers providing proactive reporting and actionable insights
• Ability to think beyond the problem at hand and consider root cause behaviours, to deliver process optimization and data insights
• Excellent Excel, Salesforce and data visualisation capabilities
• Strong communication and collaboration skills
• Proactive working style with the ability to adapt to change
• Excellent analytical and problem-solving skills.
• Ability to collaborate in multidisciplinary teams and work independently

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status. See more on our careers page.