Senior Nurse - Community Coordination Centre (CCC)

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About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

• We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
• We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values

Our Vision

"To be the leading health and wellbeing service in the provision of mental health and community care".

Our Purpose

"We care for people every day. What we do together, matters".

Our Values

• We Care
• We Learn
• We Empower

Our strategic objectives

• We will deliver safe, high quality integrated care services.
• We will enable each other to be the best that we can.
• We will work together with our partners to make our services better.
• We will help our communities to thrive.

Our services

• Mental Health Services
• Community Health Services
• Learning Disabilities Services
• Social Care

Find out more about the services we offer in our service directory.

Job overview

An exciting opportunity has arisen for a Band 7 Senior Nurse to lead in our Community Coordination Centre.

The post-holder will work as an autonomous clinical practitioner and lead a multidisciplinary team to effectively run and maintain our South East Essex 'Community Coordination Centre' (CCC), also commonly known as a 'transfer of care' hub.

The post holder will provide clinical leadership and oversight to the CCC, delivering specialist advice in respect to community services and be key interface between patient/professional and the community service offer. The post-holder will hold close working relationships with a range of partners and will engage in local system transformation relating to integrated streamlined access to community services.

The CCC operates to provide streamlined urgent and same day access to community services 7 days a week, through a high quality call-handling (using dedicated call-handling telephony infrastructure) function, expert triage function, and expert patient management function.

Main duties of the job

The post holder will be responsible for ensuring that all patient activity processed though the CCC is effectively managed, in a timely manner, to ensure patient safety and the highest possible quality and standard of care.

The post-holder will be responsible for the development of the CCC team, including performance management, appraisals, recruitment and retention of staff, monitoring sickness and absence and providing education and training as required.

Working for our organisation

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Detailed job description and main responsibilities

To communicate complex and sensitive information in an understandable form to clients and carers who may be distressed or have difficulty coming to terms with a diagnosis, a condition/symptom, a situation and its implications.

Contribute effectively, working as part of the Integrated Health and Social Care Team providing nursing advice which contributes to the care for all patients, collaborating with statutory and non-statutory organisations.

To use appropriate methods to facilitate effective communication with clients and carers who may experience communication difficulties e.g. those who have mental health needs, learning disabilities cognitive or sensory impairment or those who require interpreters.

To develop effective communication mechanisms between patients; relatives; carers and multidisciplinary team members. Initial response to all urgent clinical issues. Accountability for delivery of service within Community Coordination Centre

To be able to hold positive relationships in highly challenging and emotive atmosphere.

To communicate sensitive/highly sensitive, confidential information concerning patients/clients with empathy.

To develop and maintain strong positive professional relationships with a range of multi-disciplinary professions and across system providers (e.g. Social Care, Surgeries, PCN, Community Collaborative, Vol Sector).

To actively promote community nursing and integrated working internally and externally.

To be mentor to pre-registration students and new staff.

Use advanced skills and specialist knowledge to undertake virtual assessment of health and social care needs. This will involve establishing both the physical and psycho-social needs of the patient to inform the development of an appropriate response and care.

Support and make direct referral of patients for appropriate community service assessment and procedures.

Plan interventions in light of patients' wishes and goals of care, facilitating discussion with the family and significant others. Negotiate and agree with patient, carers and other professional's individual roles and responsibilities.

Develop evidence-based treatment plans based on sound clinical decision-making.

Ensure patients with palliative care needs receive the highest standards of timely response, care and support, respecting their wishes and aligning care to the Gold Standards Framework, Preferred Place of Care and Advanced Care Planning.

In partnership with patients and carers, facilitate a "self-management approach" to achieve optimum levels of self-care.

Work jointly with Adult social care colleagues in assessing and implementing complex care interventions in a pro-active manner.

Work with PCN GP practices providing support and management of those that are severely frail to avoid unnecessary hospital admissions.

Person specification

Education

Essential criteria

• RN Qualification - Degree Level

Desirable criteria

• Mentorship Course

Experience

Essential criteria

• Significant Experience in Primary/Community Care
• At least 4 years post registration
• Previous Line management experience

Desirable criteria

• Leadership and Decision making

Skills

Essential criteria

• Proficient in use of Clinical Systems (S1)
• Literate in IT/Computer Skills

Desirable criteria

• Proficient use of Microsoft office based applications

!Important Professional References

Make sure that as a part of your application you have professional references with business contract information covering your last three year employment history. We are unable to accept personal or character references.

As a newly appointed employee you are responsible for incurring the cost of your initial DBS check relevant to your post, the amount will be deducted from your first salary with the Trust.

Applications for Job Share are positively welcomed.

Equal Opportunities Employer

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on 01375 364513 or email epunft.recruitment.adverts@nhs.net and we can arrange for this to be dispatched to you.

The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Covid Vaccination

Although Covid vaccinations are no longer a mandatory requirement within the NHS we continue to encourage and support the vaccination uptake as this remains the best line of defence against Covid19. The safety of our staff and patients is a top priority for us at EPUT.

If you would like to book a Covid vaccination or would like more information please contact us by emailing epunft.cv19hr@nhs.net.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• CCC Job Description (PDF, 744.5KB)
• CCC Person Specification (PDF, 520.6KB)
• EPUT Pledge - Step into Health (PDF, 211.0KB)
• Candidate Privacy Policy (PDF, 336.6KB)
• Right to Work Information (PDF, 293.6KB)
• Employer Recognition Scheme - Gold Award (PDF, 27.7KB)
• Trust Vision and Values (PDF, 168.9KB)
• Values of the NHS Pension (PDF, 151.3KB)