Senior Non Secure Tenancy Officer NCCHS

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Job Description

Role: Senior Non-Secure Tenancy Officer

Contract Type: Permanent

Working Hours: 37 hours per week, Monday - Friday between the hours of 8:00am - 18.00pm on a rota basis

Worker Type: Hybrid Worker

Salary: Grade H - £40,777 - £44,075 per annum

Location: City Wide

We've got an exciting opportunity available for a talented individual to join our workforce as a Senior Non-Secure Tenancy Officer - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

As a Senior Non-Secure Tenancy Officer, you will support the Temporary Accommodation Manager in overseeing the effective delivery of temporary housing services and play a key leadership role within the team. This is a new project in which you will be involved in developing new processes and procedures. You will supervise and guide Non-Secure Tenancy Officers, ensuring that caseloads are well managed, rental income is maximised, and a high-quality, customer-focused tenancy sustainment service is provided. Whilst you will initially manage one person, this may grow over time. Acting as a point of escalation, you will assist with enforcement actions where necessary, including court representation and taking possession, deputise at meetings and case conferences, and contribute to the smooth running of property management. A central part of the role will be monitoring team performance, analysing key data, and producing reports to drive service improvements and meet performance targets. You will also support recruitment, deliver training, and provide regular staff feedback and development to maintain high standards of conduct and service delivery. Working closely with colleagues, residents, and partner agencies, you will ensure compliance with legal and statutory requirements while promoting best practice across the service.

About You

The ideal candidate will have:

1. Previous experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.
2. Knowledge and experience of homelessness related issues including a working knowledge of welfare benefits.
3. Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
4. Knowledge and understanding of the legal and statutory framework relating to housing services and anti-social behaviour.
5. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
6. Knowledge of H&S requirements for residents living in temporary accommodation.

You can find the full job description for this post here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 03 October 2025 (midnight) - please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 13th October 2025 - Please note this is subject to change

If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.