Senior Network Engineer

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Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

Sword Ping Network Solutions are looking to appoint a Senior Network Engineer to provide a key role supporting our clients across various sectors. The role will be based on a flexible working model however working on client sites periodically will also be a requirement of this role.

We are seeking someone with exceptional technical and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of Cisco Products and be able to demonstrate a logical and methodical approach to troubleshooting.

Candidates must have excellent communication skills and be able to take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues through to resolution.

Here's what the role looks like:

• Provide expert level support to all clients and act as an internal point of escalation for all support related incidents
• Troubleshooting and diagnosis of all network and security related incidents
• Change management and risk assessment for all managed service clients
• Implementation of changes across all managed service clients
• Aid with project engineering as and when required
• Input into policy and procedures and ensure documentation is kept up to date and to a high standard
• Vendor escalation and case management
• Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis
• Performing regular maintenance and patching of managed service clients network and security systems
• Identifying and suggesting service improvements
• Mentoring other members of the team
• Participating in the on-call rota

Requirements

Here are the key skills and experience relevant to this role:

• Extensive experience in a similar role or field based / consulting role
• CCNP Certification would be desirable
• Expert knowledge of Palo Alto Firewalls
• Driving License is essential for the role as the role may involve travel
• You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police
• Experience of troubleshooting complex enterprise networks and associated technologies
• Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role
• Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role

• Experience of administering and troubleshooting the following technologies and platforms is essential
• Cisco ISR and ASR Routers
• Expert knowledge Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence
• SD-WAN
• Cisco Nexus and Catalyst Switching and associated technologies such as VTP, STP, VSS

• Experience of administering and troubleshooting the following would be beneficial but not essential
• Cisco Wireless Technologies Including Meraki and Cisco Controller Based products
• Cisco Identity Services Engine (ISE)
• Cisco Umbrella
• Cisco Application Centric Infrastructure (ACI)

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more....

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.