Senior MyProgress Administrator
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About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
Within the faculty of Health, Medicine, and Social Care an opportunity has arisen to join our Professional Services team as a Senior MyProgress Administrator supporting our students, staff, and external partners who use the MyProgress online platform. MyProgress is used for students' practice based assessment and learning, allowing users to record feedback, reflections, and learning experiences whilst in a clinical or real-world work setting.
The role will provide maternity cover and you'll be responsible for answering helpdesk tickets from users as well as contributing to the development of the platform and providing support to colleagues within the team. This is a hybrid role combining software support and administrative responsibilities. Although based in either Cambridge or Chelmsford the team currently work remotely for the majority of time.
With a degree or relevant professional qualification you'll have the skills and experience needed to troubleshoot complex technical issues and to provide quality user support in a friendly and sympathetic tone with proven experience in a previous customer service role.
Informal enquiries can be made to Phil Brummell, Operations Team Leader, at philip.brummell@aru.ac.uk
Find out more about working with us and how we recruit .
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.