Senior Mobile Devices Management Administrator

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Detailed job description and main responsibilities

Must be able to adapt technical explanations to suit the technical proficiency of the person you are talking to, in a concise and empathetic manner.

To have outstanding customer service skills/experience when dealing with colleagues, and capable of doing so confidently across any medium, such as in person, telephone, or electronic means as appropriate for the situation.

To communicate service and project-related information effectively across all media channels and facilitate collaborative working with multi-disciplinary team colleagues internally and externally.

Advise management on user issues to ensure that appropriate solutions are in place.

Liaise with external parties in accordance with Service Level agreements as to minimise disruption to end user systems.

Ensure customers are provided with meaningful updates through to completion of their request.

Represent the organisation formally and with the highest professionalism, in line with Trust Values and Behaviours.

To provide fault diagnosis, resolving or escalating issues to other teams where necessary.

Person specification

Training & Qualifications

Essential criteria

• Educated to minimum Level 2 on the UK National Qualifications Framework for English, Mathematics, Science and at least three other subjects, or non-UK equivalent

Desirable criteria

• Recognised ICT Support and maintenance training in foundation level skills such as Comptia, Microsoft, Apple
• Qualification for supporting and maintaining Microsoft inTune.

Experience

Essential criteria

• 3+ years of proven work experience in a busy ICT operational team administering, supporting, deploying and troubleshooting an enterprise-scale fleet of Apple iOS devices up to and including iOS 18, applications, and related peripherals.
• Extensive, proven technical experience administering and supporting Mobile Iron, Microsoft inTune or similar mobile device management solution.
• Experience of designing and deploying device-based policies that align with organisational policy to manage and secure mobile devices.

Desirable criteria

• At least two years' experience working for a large NHS Trust.
• Experience supporting clinical patient information apps, and other iOS apps which are commonly used in an acute NHS Trust.

Communication and Relationship Skills

Essential criteria

• Must be able to adapt technical explanations to suit the technical proficiency of the person or group you are talking to, in a concise and empathetic manner.
• Ability to manage differing and sometimes conflicting demands for time and resources by customers, respectfully and with integrity.
• Demonstrable experience of providing outstanding customer service skills/experience when dealing with colleagues.

Desirable criteria

• Experience of building and maintaining good working relationships with a wide range of people across your own and other organisations.

Analytical and Judgement Skills

Essential criteria

• Ability to analyse and interpret information and make valid contributions to decision-making at team level.
• Prioritise and respond to planned and unplanned situations daily, with integrity and respect.

Planning and Organisation Skills

Essential criteria

• Can work both as an individual using one's own initiative and as a team member, prioritising workloads.

Physical Skills

Essential criteria

• Able to concentrate in a busy, unpredictable, reactive environment.

Other requirements specific to the role

Essential criteria

• Able and willing to participate in the Team's out-of-hours On Call rota.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college
• Start an Apprenticeship
• Spend 20 hours of more a week working or volunteering, while in part-time education or training

For more details visit; School leaving age - GOV.UK (www.gov.uk)

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
• For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook

Employer certification / accreditation badges

Documents to download

• Senior MDMA Job Description (PDF, 294.9KB)
• Senior MDMA Person specification (PDF, 192.3KB)
• Mindful Employer (PDF, 242.5KB)
• Equality and Diversity (PDF, 122.3KB)
• Equal Opportunities (PDF, 57.4KB)
• Disability Confidence Scheme (PDF, 51.0KB)
• Rehabilitation of Ex Offenders (PDF, 106.0KB)
• Application Process Booklet (PDF, 24.8MB)