Patient Pathway Manager

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Patient Pathway Manager

Who are we?
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it's like to work here, we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UK's top 50 Best Workplaces™ for 2025.

Role overview

The Patient Pathway Manager supports with the NHS and Private pathways on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. The key objective is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The Patient Pathway Manager will have the opportunity to shape and motivate administration and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results.

The Patient Pathway Manager will be responsible for the management of all administration in support of the activity within Outpatients and Theatre in order to facilitate the smooth running of the service, for both NHS and Private patients.

The Patient Pathway Manager will be a hands on leader, exemplifying the Newmedica behaviours to ensure patients have an exceptional and safe experience.

What skills and experience do I need?

• Previous healthcare experience.
• Preferable experience in managing a team.
• Good IT skills with a good understanding of Microsoft Word, PowerPoint and Excel.
• Outstanding written and verbal communication skills.
• Experience of working in a complex administrative environment
• Accustomed to learning new systems with a view to learn to a level which allows you to teach and coach others.
• First class telephone manner, being able to tailor conversations according to the purpose of the call.
• Enjoys a challenge and has a good problem-solving attitude.
• Exceptional organisation and multi-tasking skills.
• Comfortable with presenting to others.

What we're offering

• A salary of £30,000-£32,000 dependent on experience
• 200 Hours annual leave plus bank holidays
• 1 day birthday annual leave
• A company pension scheme
• Death in Service cover
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service
• Funded Blue Light Card
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards
• Excellent transport links
• Free on-site parking

If you would like an informal chat about the opportunity or to request a job description, please contact northampton.hr@newmedica.co.uk

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.