Senior Marketing Communications Executive

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About The Role

As a Senior Marketing Communications Executive, you will play a key role in the delivery of high-quality communications that resonate with over 800,000 customers on the Motability Scheme and drive behaviour change. You'll be an integral part of our Customer Marketing team, reporting directly to one of our Marketing Managers.

You will be responsible for supporting the execution of our broader marketing strategy, delivering at pace. You will collaborate with the Marketing Manager to create a contact strategy that algins with our goals and drives customer engagement. From writing and editing copy to delivering excellent communications plans across print and digital channels. This includes publications, letters, website content and emails.

You will ensure that all customer communications are clear, compelling, and align with our brand's style and tone of voice. By doing so, you'll help enhance our customer experience, increase satisfaction and foster advocacy among our customer base.

A key player in a variety of change initiatives, you'll deliver communication strategies that respond to customer insights and Scheme policy changes. Your work will be essential in ensuring that our customers and prospects stay informed, feel supported and are equipped to make the most of the Motability Scheme.

About You

We're looking for an enthusiastic, self-motivated individual who thrives in a collaborative environment yet is also willing to roll up their sleeves and work autonomously. You are a customer champion with genuine passion for creating outstanding customer communications that make a difference.

You will have excellent copywriting and editing skills with the ability to simplify complex messages and make them accessible to a wide audience. You're highly organised and comfortable managing multiple projects, priorities and objectives simultaneously.

Your passion for effective communication drives you to go the extra mile, and your ability to work with people at all levels across the business ensures you'll succeed in this role.

Minimum criteria:

You'll need all of these.

• Exceptional copywriting and editing abilities
• Strong written and verbal skills
• Keen attention to detail and accuracy
• You are someone who is curious and a natural problem-solver
• Proficient in Microsoft Office
• Able to prioritise tasks and manage tight deadlines
• Comfortable working in a dynamic, fast-paced environment
• Creative thinker who can bring fresh ideas to the table
• Experience managing external suppliers and agencies
• Strong passion for high quality stakeholder management
• Excellent time management, organisation and problem-solving skills

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.