Senior Manager, User Registration & Client Data

End date
Sunday 28 April 2024

Salary range

We support agile working
Click here for more information on agile working options.

Agile Working Options
Flexible / Variable Hours; Job Share

Job description

JOB TITLE: Senior Manager, User Registration & Client Data

SALARY: £73,262 - £94,809

LOCATIONS: Edinburgh / Birmingham

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

User Registration & Client Data (UR&CD) forms a key part of Banking Operations. The team works closely with partners across Commercial Banking providing key day-to-day banking services to customers in Business and Commercial Banking (BCB) and Corporate and Institutional Banking (CIB).

As the Senior Manager for the User Registration & Client Data team you'll lead a team of over 100 banking specialists that set-up and maintain banking products and services. We’re seeking to recruit a passionate, committed, and knowledgeable individual to lead this team and work closely with our partners.

Ideally, you’ll have extensive leadership and operations experience, advanced partnering capabilities and comprehensive knowledge of continuous improvement methodologies.

Your remit will be:

• Day-to-day management of operational performance, ensuring service levels are maintained and improved.
• Line management and coaching of a large team of banking specialists.
• Shaping and clearly communicating the team purpose
• Building a resilient team, working in new agile ways to improve service for customers.
• Collaborating closely with other teams across BCB/CIB
• Owning the end-to-end client experience for product fulfilment & maintenance, with accountability for continuous improvement, transformation initiatives and issue resolution.
• Working closely with Group Transformation to digitise our business, automate processes and introduce new data tools and analytics.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You’ll Need

• Ability to lead, motivate and inspire a team to deliver a high quality client service through effective measurement, management, decision-making, coaching and development
• Proven ability to translate complex business requirements into a clear operating model and medium term plan ensuring their effective delivery.
• Consistent track record of delivery in a complex, multi-dimensional, client facing and fast moving Commercial Banking environment.
• Deep understanding of operational metrics and how to positively influence them.
• Knowledge and practicable experience of performance management, budgeting, workforce planning.
• Experience of continuous improvement methodologies such as Systems Thinking, Lean and Six Sigma workflow management tools
• In depth knowledge of policy, procedures and guidelines, quality standards and all global regulatory and statutory requirements.
• Comprehensive understanding of risk frameworks and ability to use that understanding in practice.
• Capability to build and maintain strong working relationships internally across the Group and externally with other industry participants, trade bodies and suppliers, using these relationships to build influence.
• Ability to communicate effectively at all levels and across different audiences.
• Personal resilience and persistence, ensuring that high quality results are consistently delivered

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.]]>