Senior Manager, UK & CH Travel, Vendor Management, Central Business Services

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Job description

Connect to your Industry

The Vendor Management team, part of the wider Central Business Services function (CBS), provides people, processes, and tools to drive a consistent way of improving vendor & delivery partner operational performance, optimise value and identify opportunities to step up customer experience. This includes managing and delivering travel requirements that enable over 20,0000 Deloitte people in the UK & Switzerland to do business with their clients. By creating the right spaces and infrastructure they ensure Deloitte colleagues can work how, where and when it suits them in a sustainable, safe, and secure way.

We recognise the importance of effective vendor management throughout the entire vendor lifecycle, including pre-contract activities in collaboration with CoRe Procurement. We will work closely with our vendors and the businesses to ensure that we have a thorough understanding of their capabilities, products, and services. Through this we enable businesses to make informed sourcing decisions.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The role sits within the Vendor Management Office (VMO) with a specific focus on corporate travel for UK and Swiss member firms. The UK & CH Senior Travel Manager will have leadership responsibility for the travel team; and will take on and play a critical role in ownership, management, and development of the two firms' travel strategy.

Being a subject matter expert on corporate travel, the Senior Manager has a wide brief, encompassing:

• Responsibility for controlling and managing a large and complex travel P&L, as well as managing suppliers' costs, budgets, and forecasts to ensure they meet the firm's financial management standards.
• Maintaining a strong understanding of current and emerging travel technology and ability to develop and drive travel technology to meet the firm's digitalisation strategy, user experience, emissions, and cost management needs.
• Responsibility for developing, presenting, implementing, and reporting on outputs to a wide stakeholder community, including senior executive leaders across the firms. The Senior Manager will oversee the day-to-day operations of the team, providing guidance and support to team members as required, and ensuring that all team members understand the strategy, key objectives, deliverables, and how these support delivery of the travel program for all colleagues across the firms.
• Data & Insights will be a key part of the role, and the Senior Manager will use data to identify opportunities to continually improve the user experience, reduce business costs and emissions, and meet client and internal client needs.
• Continual Service Improvements will be promoted and delivered, and the Senior Manager will identify, recommend, and implement service improvements through weaving this approach into the team and function's DNA.
• The Senior Manager will have the experience and knowledge to build and manage complex and often senior stakeholder relationships, both internally across the firms' businesses and enabling functions at all levels and externally with strategic external partners.

Day to day responsibilities include:

• Acting as deputy to the Head of Travel & CBS Sustainability
• Working with procurement to ensure all sourcing, negotiations, contracts follow the correct process and governance.
• Ownership of the key strategic supplier's performance and ensure costs remain in line with budgets and forecasts.
• Measurement and performance of the travel program, managed services and suppliers using all measures, including KPI, SLA, CSI and MWM.
• Collaboration with other CBS and other functions both in the UK and North South Europe.

Connect to your skills and professional experience

• Experience in corporate travel programs at a local & regional level
• Experience in developing and implementing travel strategies, technology, and policies.
• Experience in team management.
• Demonstrable commercial expertise and experience
• Sound knowledge of Sourcing & Supplier Management policies and procedures
• Excellent commercial acumen and gravitas which builds confidence.
• Excellent PowerPoint and excel skills.
• Outstanding communication skills, both oral and written, including ability to articulate data to a senior stakeholder group at high level as well as at detailed level to an operational audience.
• Strong leadership, Management and Customer Service Skills
• Demonstrate an interest in continuous improvement by keeping abreast of market developments, industry standards and innovations.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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