Senior Manager, TMT (Technology, Media and Telecommunications), Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

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Job description

Connect to your Industry

Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply.

We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end.

Your role will include:

• Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model
• Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention
• Developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients
• Developing a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations
• Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation
• Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements
• Managing successful teams, workstreams and engagements on time and to budget
• Undertaking the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels
• Organising insights to define a logical flow to tell a story when presenting recommendations

Connect to your skills and professional experience

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other.

We are looking for people who have:

Proven experience and depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example:

Telecoms:

• ServCo/NetCo & Wholesale ecosystem optimisation
• AI monetisation and automation strategies
• Autonomous and virtual network innovation
• B2B Enterprise solution delivery
• Customer obsession' and digital experience transformation

Media:

• Modernisation of Content Supply Chains
• Data-driven personalisation and audience engagement
• Subscription and advertising platform innovation
• New content formats and experiences (AR/VR/Metaverse)
• Intellectual Property and digital Rights management

Tech:

• AI/ML application and ethical governance
• Cloud-native operating models
• Cyber security and data privacy
• Web3, Blockchain, and decentralised technologies
• Platform economics and ecosystem orchestration
• Experience of a mid-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
• Previous consulting experience, whether as an independent advisor or in-house
• Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the TMT sectors

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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