Senior Manager, ServiceNow Transformation Lead (FS)

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Job description

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services to top tier clients in the design and implementation of ServiceNow, whilst developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and lead client relationships and projects as soon as you join. You will broaden your skillset working on complex, transformational projects across a range of clients and gain valuable experience in developing and building the business across our Private sector industries.

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

In the role you will lead from the front; Partnering with our clients to deliver impactful outcomes whilst simultaneously fostering the growth your team. You will be responsible and accountable for the successful implementation of the ServiceNow platform on complex and large-scale engagements.

Features of your role include:

• Developing new business opportunities and expanding the firm's client base. Use your experience to identify potential clients, develop proposals, and participate in business development activities.
• Build and maintain strong relationships with clients. Working closely in partnership with our clients to understand their aspirations, needs and provide solutions that meet their business objective and goals.
• Lead project teams, responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction
• Manage the financials of the project ensuring that the project is profitable and that resources are allocated effectively.
• Apply standard delivery models and form relationships across the global Firm and Global Delivery Network in order to leverage the best in bread delivery models
• Provide thought leadership and expertise in ServiceNow, staying up-to-date with industry trends and best practices, and sharing your knowledge with clients and team members.
• Provide guidance and support to team members and ensure that everyone is working towards the same goal.
• Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals.
• Drive our ServiceNow business and practice development activities relating to our growing ServiceNow capability
• Understand and contribute to the firm's commitment to creating a more inclusive environment

Foster the growth of our people and business.

• As a leader within our ServiceNow business you will play an important role in developing our business, our culture, and our people in the following ways:
• Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals.
• Lead our business and practice development activities relating to our growing ServiceNow capability.
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understanding and contributing to the firm's commitment to creating a more inclusive culture.

Connect to your skills and professional experience

We are looking for individuals who are confident, experienced and team orientated whilst being able to bring their own experiences to strengthen our growing capability. Deloitte works best connected and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.

Required experience

• Demonstrable experience in leading complex ServiceNow transformation programmes within our Private sector industries, relating to ServiceNow, Enterprise service management and service operating models
• Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM
• Demonstrate thought leadership in one or more areas across one or more of our sector industries;
• Life Science & Health care (HCLS),
• Consumer
• Energy, Resource and Idustrial (ER&I) industries
• Technology, Media and Telecommunications
• Financial Services
• Commercial awareness to manage effective client, supplier and partner relationships.
• Understanding of the project sales cycle, including structuring a programme with appropriate resources and cost modelling
• Understanding of Agile delivery methodologies.
• Understanding of the ServiceNow platform and its applications
• Demonstrated ability to work in a fast paced, challenging and varied environment.
• Enthusiasm and passion for the delivery of market leading solutions that make a difference and for building the business and reputation of the practice

Desirable experience

• Certified in Prince2 and/or Agile disciplines (or equivalent)
• Certified in ITIL v3/4 Foundation or higher certifications. (or equivalent)
• Certified ServiceNow System Administrator and Application Developer. (or equivalent)
• Certified ServiceNow Implementation (or equivalent)
• Certified Technology Architect or Master Architect (or equivalent)

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, Consulting

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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