Senior Manager, ServiceNow Development Lead, IT Business Services, Central Business Services

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Job description

Connect to your Industry

This is an opportunity to be at the heart of transforming our business. Deloitte has made an industry leading commitment to transform the way we run our business and support our client facing practitioners, using ServiceNow as our "digital backbone".

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

This is an opportunity to join our exciting and growing ServiceNow Delivery Team as our ServiceNow Development Lead. This senior leadership role spans across the entire development capability of our ServiceNow Delivery Team, providing technical guidance and overseeing all Developers to deliver high quality solutions. You will also support Platform and Solution Architects in producing detailed application architectures that meet business requirements and adhere to our global standards.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

As our ServiceNow Development Lead, you are responsible for providing technical oversight and development subject matter expertise to the ServiceNow Delivery Team across our Transform, Grow and Run squads.

The successful candidate will be fluent in ServiceNow development principles and must have significant hands-on ServiceNow development experience covering the full ServiceNow suite of products.

Key responsibilities:

• Lead a sizeable team of developers, investing your time in their development.
• Provide oversight across the ServiceNow Product capability, which covers our Transform, Grow and Run squads.
• Collaborate with senior leaders across functions, NSE geographies and Global.
• Liaise with Solution and Platform architects and COE Technical Design Authority to propose new solutions, demonstrating the art of the possible.
• Oversee the administration, configuration, and customisation of new and existing ServiceNow modules and NOW scoped applications.
• Champion development good practice to protect the platform (e.g. ensuring that advanced configuration does not impact system performance or the ability to upgrade in future)
• Review development work done by the squads against leading practice.
• Support Platform and Solution Architects in creating detailed application architectures.
• Effectively manage stakeholder expectations, raising risks, issues and dependencies as appropriate.
• Define standards and drive maintenance of technical documentation relating to development and ways of working.
• Document solution notes to guide squads in how to deal with novel developments, configuration, and customisation of new and existing ServiceNow solutions.

Connect to your skills and professional experience

You love nothing more than connecting people to delivery outstanding results. You bring out the best in your team, and work closely with stakeholders to understand and meet their business objectives.

• Proven track record in working with and influencing stakeholders at all levels and across multiple geographies, building and maintaining strong and effective relationships.
• Delivery-focused, with experience using agile methodology to help teams establish an efficient delivery environment, leading with an innovative and continuous improvement mindset. Takes ownership of making decisions to optimise delivery.
• An effective coach - ability to engage, motivate and support team members to become more effective in their role.
• Experience of leading geographically dispersed teams, recognising importance of understanding cultural differences in building a one team approach.
• Demonstrable experience in leading technical individuals.
• Excellent development capabilities, with recent implementation experience.
• Familiarity with the new features of the latest release of ServiceNow.
• Extensive experience leading and providing oversight to a team of ServiceNow Developers.
• Demonstrable knowledge and experience in ServiceNow development and administration with proven track record in the design and development of complex, large-scale implementations.
• Extensive experience developing and implementing ServiceNow in ITSM, HRSD and scoped applications. Ideally also familiar with ITBM, ITOM and CSM.
• Extensive experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
• Experience of Low code development, Process automation designer, app engine and flow designer.
• Up-to-date industry certifications including two or more of the following: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) (or equivalents).
• Demonstrable experience integrating ServiceNow with other 3rd party or bespoke tools.
• Demonstrable experience in managing version upgrades.
• Demonstrable experience in designing and documenting technical approaches aligned to development good practice.
• Experience working with Agile software development and SCRUM methodologies.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What we have achieved by using ServiceNow is nothing short of incredible and I am hugely excited by what is still to come. We have an amazing opportunity to improve and support our practitioners and colleagues experience by working collaboratively as one team."

-Anita Sanderman, Head of HR Services, a key stakeholder for this role

"The great thing about working as part of the NSE ServiceNow team is opportunity to be part of focussed, supportive, diverse, and well organised team. The team have clear goals and plan so that each squad within NSE ServiceNow team is focussed on delivering quality product. The team is incredibly supportive and always happy to assist each other. Team members are diverse which bring creativity and a broad range of ideas to the table. The team is well organised so that each member of the team is getting the work done efficiently. Not to forget the team is fun loving which leads to relaxed environment."

- Nikhil Patel, ServiceNow Test Lead

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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