Tech CoE - Senior Manager- ServiceNow

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ServiceNow Senior Manager

In 2023, EY's UK&I ServiceNow practice became one of the largest in the region through the acquisition of the Newcastle based whyaye! The team facilitates outcome led technology enabled business change, powered by the ServiceNow platform.

The EY ServiceNow UK practice supports the growth of EY's Technology Consulting services by expanding capacity, capabilities, and market presence around the ServiceNow technology platform. It manages programmes from ideation to implementation and through the value realisation.

The opportunity
You'll lead a tight-knit team in a rapidly growing area of our consulting business. It's a high-profile role, in which you'll have plenty of opportunities to lead teams and generate sales with new and existing clients. As you do, we'll support you in developing deep subject matter expertise so you can deliver on and exceed client expectations.

Your key responsibilities
Here, you'll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers' IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you'll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You'll often work on-site, facilitating interesting conversations and presenting to executives of large companies, so you'll need to personally understand and influence our clients. This also means that you'll need to be ready for regular travel.

Skills and attributes for success

• Acting as a leader across all aspects of ServiceNow project and solution delivery
• A customer-focused approach to work demonstrated by using a deep understanding a client's environment and directing project teams to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
• Support the sales process, RFI & RFP responses, with responsibility for the overall ServiceNow solution
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospective clients
• Work with the wider EY ServiceNow organisation on opportunities where ServiceNow is required
• Provide expert advice to clients and internal teams on the ServiceNow application and how this can be used to address business problems
• Drive continuous improvement of implementation methodology and service offerings based on client experience
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
• Identifying sales opportunities to generate new business

To qualify for the role, you must have

• Previous experience in Consulting or Industry roles involved in ServiceNow operations, management and projects
• Track record of responding to complex client needs with compelling proposals which deliver business value in a market-competitive manner
• Experience in leading client engagements through pre-sales, sales, delivery and expansion
• Proven capability in leading project teams, supervising and coaching staff and engaging with clients
• An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme.
• A comprehensive understanding of the ServiceNow platform and how it can support a client's digital strategy with an ability to explain how the ServiceNow platform impacts a client's business processes
• Clear desire and demonstrated capability to learn and grow in your own career, and to mentor staff and colleagues in support of their careers
• The ability to meet strict deadlines and other targets both individually and as the leader of multiple teams
• The confidence and experience needed to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new offerings and revenue streams

Ideally, you'll also have

• Formal ServiceNow certifications
• Experience in continuous improvement of implementation methodology and service offerings based on client experience
• Experience with ServiceNow capabilities other than IT, including Risk, Cyber, Global Business Services, HR and Financial management
• Expert knowledge of presentation tools and exceptional presentation skills
• Strong communication skills - written and oral, virtual and face-to-face
• Seasoned Project and Programme Management skills

What we look for
We're interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways nurture growth. You'll also need excellent communication and negotiation skills. We'll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients. If you're ready to take ownership of a team that's poised to take the industry by storm, this role is for you.

What we offer

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

Apply now.

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