Senior Manager, Revenue Management Sonder Continent Support (12 month FTC)

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Job Description

Inspiring travel. Powering performance. Thriving together.

Role Summary

The Senior Manager, Revenue Management Sonder Continent Support assists our new Sonder portfolio of 72 hotels in EMEA with Revenue Management Support during the pre-cutover, cutover and post cutover period and transitioning to Business as usual and working closely with the HQ team that supports the Sonder Portfolio.

This role is a fixed term position for 12 months and is part of the EMEA Revenue Operations Team.

Skills and experience we will look for in the ideal candidate to join our team:

Expected contributions:

PRE-CUTOVER

• Participate in weekly project RM workstream calls.
• Communicate directly with Sonder team members, including leadership, to gain insight into their current structure and skill set, providing reactive day to day support for training weeks.
• Partner with HQ Revenue Management on webinar delivery to Sonder RM team
• Hand holding during the OY certification process - open chat line for questions regarding the test.
• OY Dress Rehearsal - data entry work on behalf of Sonder, walking each Sonder RM through Dress Rehearsal tasks
• Chat support for team as they are going through DLZ lessons.
• HPP rate configuration (tier pricing).
• Special event set up.
• Review of Explore caps, Redemption rates on correct room pools.

CUTOVER

• Command center coverage for Pilot and Portfolio Go-Live.
• HPP (tier pricing) and OY SME for questions when hotels are live.

POST CUTOVER - TRANSITION TO BAU

• HPP (tier pricing) and OY SME for questions when hotels are live - daily check-ins with the RM team, Teams channel for communication throughout the day.
• Provide support in identifying pricing opportunities and executing implementation in the systems.
• Partner with HQ on OY workshop with Sonder RM team - 30-45 days after Portfolio Go-Live Mar 31.
• One on one sessions with RMs to perform OY deep dives.
• Review/monitor OY demand forecasts, Special event dates after One Yield is live, OY comp sets and ensure relevancy.
• Group/Transient forecasting support - if using Revenue Planning.
• HPP rate offer auditing to ensure completion/accuracy of standard offers.
• 3 months post Go-Live, review of OY room collections
• Provide support desk guidance for error resolution, especially any outstanding reservation migration issues.
• Assist the project team in any required webinars for revenue/reservation related fast-follow updates (e.g. extending stays directly in Opera vs go-live rate check in ResApp)
• Execute the transition to sustainment processes directing issues to sustainment support paths.
• Monitor Sonder's performance with the support of the continent analytics teams

EXPERIENCE & EDUCATION

Previous Marriott revenue management leadership experience (3+years)

College Degree preferred (Hospitality) or equivalent experience.

Skills and Knowledge

• Possesses excellent knowledge of Marriott's systems (MARSHA, One Yield, High Performance Pricing, etc. and property management systems) and how they relate to one another
• Possesses excellent knowledge of Marriott's distribution channels (OTA, wholesaler, etc), in relation to Marriott's system connectivity
• Has excellent knowledge of revenue management concepts/principles, tactics, tools and processes
• Possesses attention to detail and follows through to conclusion
• Being able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules; maintains high performance standards.
• Has strong communication skills, both verbal and written
• Possesses ability to build and maintain strong relationships with internal and external stakeholders
• Possesses organizational skills
• Being able to work in a multi-task environment
• Being able to make sound decisions with minimal supervision
• Demonstrates ability to influence change and decisions

Why it's a great idea to work for Marriott International:

UK

• We offer 'hybrid working' to enable you to live fully and balance home and work
• 22+ holidays plus public holidays as additional to be sure you have fun and make memories
• This role is bonus eligible - our success is your success
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You will have international team members to share great ideas with and you will potentially travel in this role
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed
• Choice of pension plan to suit your current and future needs
• Private Medical Healthcare and parental leave benefits to support your wellbeing and health
• Various discounted retail and entertainment programmes for you to enjoy
• Our office provides a modern working environment

Germany

Management contracts:

• We offer flexible working to enable you to live fully
• 30 holidays plus public holidays as additional to be sure you have fun and make memories
• This role is bonus eligible - our success is your success
• You will have international team members to share great ideas with and you will potentially travel in this role
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed
• Various discounted retail, entertainment and corporate programmes for you to enjoy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.