Senior Manager, Revenue Management Operations EMEA

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Job Description

Inspiring travel. Powering performance. Thriving together.

Role Summary

The Senior Manager, Revenue Management Operations works within the EMEA Revenue Management Operations (RM Ops) team to support and manage execution of global and continent initiatives, programs, and promotions. This role will support the execution of key Revenue Management operational priorities including discipline training, system audits, rollouts and adoption, communications, recognition, and overall project management. The Senior Manager supports the Center of Excellence Hotel Strategy Team and the Senior Director Commercial Services in all revenue management operational aspects.

Skills and experience we will look for in the ideal candidate to join our team:

• Supports the Revenue Management discipline including hotel/market associates, Commercial Services and Center of Excellence team through executing tasks associated with training, auditing, research, systems and processes.
• Supports and manages the participation and pull-through of global, continent, regional and market promotions. Ensures that promotions are correctly loaded, communicated, and adhered to.
• Manages the participation and pull-through for eChannels.
• Manages and supports the pull-through and participation from the Revenue Management side for the Dynamic wholesaler and OTA strategy for hotels.
• Supports RM Ops project management work in implementing and sustaining key Revenue Management initiatives (e.g. System initiatives, Special Corporate pricing, Business Planning, SFAWeb/GPO implementation, cross discipline projects (e.g. Opera upgrade, DTT, etc.), etc.
• Conducts frequent system audits for hotels to ensure their correct rate set up and overall system set up and ensures brand standards are implemented and complied from all revenue management aspects.
• Supports the delivery and sustainment of critical programs and business processes to support hotel revenue teams' delivery of core services.
• Supports the planning and manages support for pilots that test new revenue generating platforms.
• Conducts Revenue Management systems, tools and process training, webinars and office hours for EMEA hotels based on hotel needs and determined by the RM Ops Team.
• Supports and manages special projects, including ad hoc requests for information, support and recommendations relative to Revenue Management initiatives.
• Maintains expertise across all relevant Revenue Management systems, tools and processes.
• Maintains understanding of the areas of Sales and eCommerce as they relate to Revenue Management practices.
• Utilizes Marriott's revenue management systems and tools to evaluate issues with inventory and pricing decisions and execution.
• Supports the communications efforts for Revenue Management ensuring appropriate, timely, and effective communications are on-going.
• Champions excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.
• Performs other duties as appropriate to the business.

EXPERIENCE & Education

Previous Marriott revenue management experience (3+years)

Skills and Knowledge

• Possesses excellent knowledge of Marriott's systems (MARSHA, One Yield, High Performance Pricing, etc. and property management systems) and how they relate to one another
• Possesses excellent knowledge of Marriott's distribution channels (OTA, wholesaler, etc), in relation to Marriott's system connectivity
• Has excellent knowledge of revenue management concepts/principles, tactics, tools and processes
• Possesses attention to detail and follows through to conclusion
• Being able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules; maintains high performance standards.
• Has strong communication skills, both verbal and written
• Possesses ability to build and maintain strong relationships with internal and external stakeholders
• Possesses organizational skills
• Being able to work in a multi-task environment
• Being able to make sound decisions with minimal supervision
• Demonstrates ability to influence change and decisions

Why it's a great idea to work for Marriott International:

UK

• We offer 'hybrid working' to enable you to live fully and balance home and work
• 22+ holidays plus public holidays as additional to be sure you have fun and make memories
• This role is bonus eligible - our success is your success
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You will have international team members to share great ideas with and you will potentially travel in this role
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed
• Choice of pension plan to suit your current and future needs
• Private Medical Healthcare and parental leave benefits to support your wellbeing and health
• Various discounted retail and entertainment programmes for you to enjoy
• Our office provides a modern working environment

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.