Senior Manager Revenue Management CitizenM Continent Support | Germany or UK | 12 Month FTC

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Job Description

Position Summary
The Senior Manager, Revenue Management CitizenM Continent Support plays a pivotal role within the EMEA Revenue Management Operations (RM Ops) team, supporting the Global CitizenM portfolio through pre-cutover, cutover, and post-cutover phases, transitioning to business-as-usual (BAU). This role focuses on operational responsibilities and collaborates closely with the HQ RM team to execute key priorities such as training, system audits, rollouts, adoption, communications, and project management.

Scope

• Location: Germany or UK
• Language Requirements: High proficiency in English (spoken, written, and reading)
• Travel: Estimated at 30% business travel

Key Responsibilities

Pre-Cutover

• Participate in weekly RM workstream calls
• Engage with CitizenM team members and leadership to assess structure and skill sets
• Support training weeks and deliver webinars with HQ RM team
• Facilitate HPP workshops and OY certification process
• Guide CitizenM RM team through OY Dress Rehearsal and DLZ lessons
• Configure HPP rates and set up special events
• Review Explore caps and Redemption rates
• Coordinate with Amy Smith for training preparation

Cutover

• Provide command center coverage for Pilot and Portfolio Go-Live
• Act as SME for HPP (tier pricing) and One Yield (OY) during live operations

Post-Cutover - Transition to BAU

• Continue SME support for HPP and OY with daily check-ins and Teams communication
• Identify pricing opportunities and execute system implementations
• Conduct OY workshops and deep dives with RM team
• Monitor OY demand forecasts and special event dates
• Review OY comp sets and room collections
• Support group/transient forecasting and HPP rate offer audits
• Resolve reservation migration issues and guide support desk queries
• Assist with revenue/reservation webinars and sustainment processes
• Monitor CitizenM performance with continent analytics teams
• Maintain expertise in RM systems, tools, and processes
• Understand Sales and Digital/Distribution as they relate to RM
• Evaluate inventory and pricing issues using Marriott systems
• Support RM communications and champion business ethics and engagement
• Perform other duties as required

Candidate Profile

Education & Experience

• 3+ years of Marriott revenue management leadership experience
• College degree preferred (Hospitality) or equivalent experience

Skills & Competencies

• Deep knowledge of Marriott systems (MARSHA, One Yield, HPP, PMS)
• Understanding of distribution channels and system connectivity
• Strong grasp of RM concepts, tactics, and tools
• Analytical and deductive reasoning skills
• Detail-oriented with strong follow-through
• Ability to translate business needs into actionable solutions
• Strong verbal and written communication skills
• Relationship-building and stakeholder management
• Organizational and multi-tasking capabilities
• Sound decision-making with minimal supervision
• Experience across multiple brands
• Ability to influence change and drive decisions

Management Competencies

• Leadership: Communicates clearly, adapts professionally, and demonstrates presence
• Managing Execution: Delivers results, builds teams, and prioritizes effectively
• Building Relationships: Builds trust, understands needs, and embraces global mindset
• Learning & Expertise: Applies technical and business insight to drive solutions

Why Join Marriott International?
Be part of a global community driving innovation and excellence in Revenue Management. Join our team supporting CitizenM and help shape the future of pricing, forecasting, and system integration across a dynamic hotel portfolio.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.