Senior Manager, Rapid Resolution Team

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Senior Manager, Rapid Resolution Team

Application Deadline: 31 October 2024

Department: Executive Team - Professional Regulation

Employment Type: Fixed Term - Full Time

Location: London, Westfield Avenue

Reporting To: Catrin Cassidy

Compensation: GBP 60,722 - GBP 67,469 / year

Description

**Please note that there are two vacancies available: one for a permanent position and the other for a fixed-term maternity cover, ending on 20th February 2026**

About the TeamThis is an exciting time to join the Rapid Resolution Team which operates as a centre of excellence within the Professional Regulation directorate. The Team act as trusted advisors to the Executive Director and senior leadership team within Professional Regulation thanks to their combined strengths of technical mastery, strategic big picture thinking and ability to lead transformational change. This combination of skills is essential to support the business to emerge from a period of uncertainty and instability and deliver an ambitious programme of change which will improve the experience of everyone involved in the fitness to practise process and ensure the operating model is fit for the future. This is the organisation's top priority.

The Team is responsible for translating the vision set by senior leadership into robust, sustainable changes to the operating model. The Team lead on design and delivery of cross-cutting initiatives which break down departmental siloes and encourage strategic thinking, such as the strategy for the new legal service contracts. The Team operates in a matrix management structure to influence changes to ways of working across teams, mentoring other managers to support and encourage cross-cutting whole process thinking and working alongside them to embed change. The Team's sophisticated operational know-how, ability to translate insights and ideas into robust operational plans and hands on approach ensures they have the credibility necessary to influence effectively and deliver through a network of others.

About the roleThe purpose of this role is to act as a trusted advisor to the Professional Regulation Executive Director and senior leadership team, combining strategic, technical and operational expertise and working at pace to lead design and implementation of innovative changes to the fitness practice operating model which deliver results.

About You

To be successful in this role, we are looking for a candidate with the following skills and experience:

• Project leadership: experience in identifying areas for improvement, conducting root cause analysis, and leading innovative, cost-effective projects to deliver improvement aligned with the organisation's objectives
• Delivery planning: demonstrable experience of managing complex delivery plans, handling dependencies, and mitigating risks to meet milestones and deliver results.
• Autonomy: demonstrable ability to work independently, with minimal direction from senior leadership.
• Change management: experience of developing strategies to support adoption of the changes required by a project, informed by a blend of change management processes and tools and understanding of the operations.
• Collaboration and leadership: strong collaboration, matrix management, mentoring, and consensus-building skills.
• Equality, diversity and inclusion leadership: a track record in leading efforts to tackle inequality and support inclusion and diversity.

Benefits

• 30 days annual leave - plus eight days paid bank holidays
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Assurance - 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we'll always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Additional Information

Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.

Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.