Senior Manager, Quality Engineering Lead (Gen-AI focused) - Cross-Industry

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Job description

Connect to your Industry

Industry-leading clients. An award-winning culture. First rate connections. Big opportunities. At Deloitte, you'll work and learn with the best in business and technology to solve the most exciting and interesting problems across industries, using and leveraging generative AI. From learning to leadership, this is your chance to take your career to the next level.

Deloitte provides premium quality and testing services to a wide range of global clients, solving the most complex testing challenges on their most significant and highest profile IT change programmes. Our team has grown rapidly over recent years, and continues to do so, combining a wealth of deep industry knowledge with both business advisory experience and technical expertise.

Our proposition differs from our competitors as we are not purely delivery focused, we pride ourselves on providing a more consultative and strategic approach to quality engineering which results in our clients experiencing a premium service and gaining higher value outcomes.

By joining our Engineering, AI and Data, Quality Engineering team, you'll collaborate with diverse teams of colleagues from across Deloitte to deliver industry-leading testing services (e.g. AI-enabled, CI/CD, etc.), embed quality in our client's biggest technology programmes, and shape the team around you.

Our Engineering, AI and Data team are both technology platform and programme delivery specialists, working with some of biggest and most organisations in the UK and across Europe. We are frequently responsible for delivering our client's biggest generative AI-enabled transformations - blending strong relationships with our clients, deep experience across industries, platform technical expertise, and hard-won testing experience. We know what it takes to deliver complex change safely.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers Audit and Assurance, Tax and Legal, Strategy, Risk and Transactions Advisory and Technology and Transformation, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will be responsible for helping clients across industries to identify and implement the most appropriate and efficient testing solutions for their needs, leveraging generative AI to solve problems and transform businesses. You will have the opportunity to drive the test strategy and implementation on both traditional and agile implementations for top tier clients. Working with a range of clients will also provide you the opportunity to broaden your senior network with industry leaders and grow your leadership skills. You will play an important role in leading practice development activities such as: developing new service offerings to take to market, thought leadership and contributing to the management of our business.

This is an excellent opportunity to join a rapidly growing team that has a unique position in the test consultancy market.

Responsibilities will include:

• Leading and overseeing all aspects of testing and quality assurance for generative AI solutions across various industries.
• Present technical concepts and the business application to senior stakeholders.
• Support business development effort, demonstrating the values of test engineering for generative AI solutions.
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution.
• Building long term, trusted relationships with senior stakeholders across client organisations.
• Taking responsibility for budgets, client deliverables and billing.
• Leading and supporting the development of bid responses and presenting proposals.
• Developing and implementing comprehensive testing strategies, frameworks, and methodologies specifically tailored for generative AI systems. This includes functional, non-functional, performance, security, and ethical considerations.
• Managing client test delivery, demonstrating how testing activities meet quality, time and cost objectives.
• Providing advice on testing toolsets and leveraging them effectively on programmes.
• Reviewing test processes and practices and coaching the team on enhancement opportunities.
• Contributing to the development of internal knowledge repositories and training materials related to generative AI testing.
• Owning risks and issues around testing processes, tools and resourcing.
• Acting as a role model, helping to develop and mentor junior team members.

Connect to your skills and professional experience

We are looking to hire people with experience of helping organisations transform - making the best use of new technologies. Ideally you will have experience of helping organisations in one or more of the following areas:

• Partnering directly with CIOs / CTOs / COOs to shape and mobilise technology transformations - e.g. from early business case through to delivery
• Leading AI-enabled change programmes; whether digital, back office or anything in between (and especially in a merger and/or acquisition context)
• Shaping scale engineering and/or enterprise IT operational models - and optimizing these for cost and performance
• Delivering programmes to drive business advantage from the use of data and AI; e.g. either customer-facing initiatives or enterprise AI / data
• Implementing modern Quality Test Engineering principals - e.g. intelligent autonomous frameworks, IoT strategies, data approaches to predict risks & identify opportunities with a mindset of user advocacy

Ideally you will have management consultancy experience in the past or have worked in senior positions using generative AI - perhaps you are contemplating a return to a consulting career.

Our programmes have societal impact transforming our clients and industries, and are typically composed of many of the following: digital and front-office, ERP and back-office, data and AI, cyber/security, cloud, integration and middleware, service transition, dev ops, and merger & acquisition activity. We'd like to hear from you whatever transformation experience you have.

At Deloitte, your colleagues and clients will set the bar high. Therefore, we require more than just a good CV showing strong performance. We are looking for people who enjoy addressing complex problems in an analytical manner, with a proven record for effective delivery in a project or programme environment. We are looking for those who enjoy working in a team and be involved in a collaborative, out-going community.

To qualify for the role you must have:

• Experience of core system modernisation with a track record of high performance and success in your role.
• Proven track record of successfully implementing testing strategies and frameworks for complex software solutions, specifically in the domain of generative AI.
• Experience of leading quality engineering for complex systems integration programmes, e.g. new core integration into existing legacy architecture and required migration activities.
• Strong understanding of generative AI technologies, including Machine Learning (ML), Deep Learning (DL), and Large Language Models (LLMs).

• Experience developing and executing test plans specifically for generative AI systems, including aspects like bias detection, factual accuracy, toxicity assessment, and prompt engineering optimization.

• Experience in defining test strategies for large and complex IT change programmes.
• Strong leadership skills and experience of building high performing quality engineering teams.
• Excellent interpersonal skills, with the ability to engage and communicate with senior stakeholders.

• ISTQB certification or equivalent.

• Experience of building and strengthening key senior client relationships.
• Exceptional communication, presentation, business writing and professional skills, able to bridge both technical and business stakeholders.
• Strong commercial awareness of how transformation programmes operate.

Additional desirable experience includes:

• The ability to develop solutions and value-adding propositions and take these to market.
• Experience of managing, strengthening and broadening key client relationships - ideally at CIO / CTO / IT Transformation Director level.
• Ability to design and implement test automation frameworks.
• Industry certifications such as Scrum Master, BCS, ITIL, and cloud certifications such as AWS/GCP/Azure among others.
• Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML.
• A proven track record in a top tier consultancy.
• Strong proficiency in key day to day applications such as Microsoft Office, and Confluence.

Connect to your business - Technology & Transformation

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about."

-Rhiannon, Consulting

"Everyone always says, "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital."

-Gillian, Consulting

Our hybrid working policy

You'll be based in London with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers