Senior Manager - Process Improvement

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About The Role

Contract type: Permanent

Hours: Full-time, 35 Hours

Location: Head Office, Nottingham (hybrid working, 2-3 days a week onsite)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

Are you ready to drive transformative change and inspire a culture of continuous improvement. At Nottingham Building Society we a looking for a Senior Manager to lead our Lean Six Sigma programme which will be pivotal in shaping the future of our organisation, through implementing specific projects and coaching colleagues to drive their own change.

You will bring your expertise in process design and optimisation to shape change initiatives across all areas of our business. Working closely with teams across channels and brands, you'll play a crucial role in improving customer experiences and boosting the efficiency of our operational processes.

You'll champion a continuous improvement culture, equipping teams with the tools and methodologies they need to succeed. By providing expert guidance on process analysis, operational design, and performance measures, you'll help embed sustainable practices that elevate our business and enhance enterprise efficiency.

If you're passionate about making processes work smarter and driving impactful change, this is your opportunity to lead the way!

Here's a taste of what you will be doing as a Senior Manager - Process Improvement at Nottingham Building Society: -

• Undertake visioning, discovery work and other investigations throughout the business, driving and supporting business improvement initiatives and transformation projects.
• Establish the root causes of failure, waste and customer dissatisfaction and challenge existing processes and practices to identify opportunities for business improvement.
• Support the development and utilisation of a range of performance measures and embed the measurement and tracking of key operational performance indicators within the business.
• Collate, analyse, and present the outputs and insights from business discovery work, which clearly articulate customer journeys and the current state of business operations and end-to-end processes, highlighting key focus areas and opportunities for improvement.
• Provide expert design input to the development of new business processes and operational solutions.
• Assess the impact of proposed changes across affected parts of the business, ensuring that all impacts are fully recognised, understood and considered during the solution design and business change planning phases of initiatives and projects.
• Collaborate with colleagues throughout the change delivery functions and business teams and provide support for the development of change management plans.
• Drive and support the development of an effective continuous improvement culture throughout the organisation.
• Oversee the production of a range of user documentation to support business areas as they transition to new operating practices.
• Lead, coach, and develop a team of Operational Excellence and Process Improvement specialists working on a wide range of business improvement initiatives across the Group.

About you: -

• Extensive experience implementing process improvement and operational excellence initiatives in a range of different contexts.
• Practical experience of change methodologies and approaches.
• Strong training and coaching skills, including an ability to coach senior stakeholders.
• Ability to drive benefits delivery across a range of business teams.
• Strong analysis skills, including process performance and Six Sigma analysis techniques.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, car allowance, 27 days annual leave (increasing to 29 days from January) plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.