Tech Store Manager

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Smartphone Tech Store Manager (New store opening) - £26,000 - £32,600 gross per annum

"At iSmash our mission is to keep customers connected to the devices they love in order to create a world without #techstress"

We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don't have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show.

We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll.

If you're like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you

What will you get for you hard work?

• Competitive basic salary + Quarterly Bonus Scheme
• The chance to work for an Award Winning Tech Repair Company
• Fantastic career development opportunities
• Commission Scheme £0 - £5000 per year
• Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next
• 23 days holiday plus 8 Bank Holidays
• 1 extra day holiday for every year you spend with us
• Ongoing Training and development (Technical and Managerial)
• Quarterly Social team building events
• Annual Awards party

What will you be doing? (These are the specific things you will be doing on a day-to-day basis)

You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don't exist so when those customers need greeting or serving and no one else can help, we don't wait around, we get on and help them to reduce their tech stress.

As an iSmash Tech Store Manager you will lead, drive and train your team, serve customers, and be accountable for the performance of your service centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role.

Specifically, this will mean you will be doing the following:

• First and foremost, you will be managing a team in conducting repairs on our customer's devices. This will include things like replacing batteries, screens, internal flex replacements, replacing cameras
• You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world them when they need it most.
• Manage our 4 Retail Goals to deliver Profitability by:

- Developing our colleagues to be their most productive ever

- Delighting our customers through the iSmash Customer Experience

- Ensuring commercial growth through increased basket size value

- Controlling our erosion through greater stock protection

• Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs.
• Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times.
• Lead the technical team throughout trading.
• Performance manage the team in sales and tech

What type of experience might you have? (These are things we'll look for in the recruitment process)

• A minimum of 1 years' experience repairing smartphones and tablets either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung phones, iPads, and MacBooks).
• A minimum of 1 years' experience managing a team
• A passion and curiosity about technology and problem solving
• An engaging communication style, energetic and proactive with an excellent customer focus
• Positive, can-do attitude and friendly persona
• Experience of working in a fast-paced environment and working under your own initiative

If you have all this and more and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.