Senior Manager, Organisational Resilience

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Job description

Connect to your Industry

Our clients are typically some of the largest and most influential organisations in their industry sector. They operate in an ever-changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Whether it be cyber threats, political and regulatory change or disruptive innovation, our clients need to navigate shocks, high impact events and change. Our leading Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.

The RRCR team sits within our wider Cyber practice and is growing rapidly. As the largest team of resilience and crisis professionals in the UK, RRCR combines deep industry knowledge with both business advisory experience and significant technical expertise

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

You will have the opportunity to work with senior client executives and a wide range of functional teams across a broad range of industries, helping them build resilience to a diverse set of strategic, operational and technology risks. Examples of the some of the engagements you may undertake include:

• The design and implementation of a large-scale resilience transformation programmes to meet regulatory, government and societal expectations across a number of different sectors.
• Operational readiness programmes for major events and change initiatives (e.g. sporting events, technology 'go live' and strategic product launches).
• Resilience testing, including scenario stress testing.
• Crisis and incident framework design.
• Deploying on a live responses to support a client in managing an issue or crisis.
• Post-event reviews following a high-profile incident or crisis.

Connect to your skills and professional experience

We are looking for applicants with the following professional skills and competencies:

As a Senior Manager in RRCR, predominantly operating within the Financial Services industry, you will lead and deliver complex engagements focused on enhancing organisational resilience for our clients. You will leverage your deep industry expertise and regulatory knowledge to guide clients through the evolving landscape of resilience, advising operational, senior management, C-suite, and board-level stakeholders on best practices and transformative solutions. This role requires a proven track record in delivery excellence, problem solving, risk management, business development, client relationship management, and team leadership.

Key Responsibilities:

• Manage all aspects of complex client engagements, including project scoping, budget management, resource allocation, and risk mitigation. Ensure projects are delivered to the highest quality, on time, and within budget. Example engagements include:
  • Resilience transformation programmes aligned with global regulatory requirements.
  • Contingency planning for high-impact events (cyberattacks, supply chain disruptions, pandemics).
  • Operational readiness for major events and change initiatives (M&A, technology implementations, product launches).
  • Crisis and incident framework design, crisis management exercises, and resilience testing.
  • Live crisis response support.
  • Post-event reviews and analysis.
• Actively contribute to go-to-market activities, identifying and pursuing new business opportunities, expanding existing client relationships, and driving commercial success.
• Cultivate and maintain relationships with senior stakeholders within client organisations, acting as a trusted advisor and providing strategic guidance on resilience matters.
• Provide expert advice to clients across a range of resilience disciplines, including operational resilience, business continuity, third-party risk management, crisis management, and cyber resilience. Maintain up-to-date knowledge of evolving regulatory requirements and industry best practices.
• Contribute to the development of thought leadership and innovative solutions to enhance our market presence and demonstrate our expertise in resilience.
• Lead, mentor, and develop junior team members, fostering a collaborative and inclusive team environment.
• Contribute to internal projects, eminence, and initiatives aimed at building and strengthening our resilience practice and market presence.

Qualifications

• Deep understanding of resilience principles and practices, including relevant global regulatory requirements and industry best practices within financial services. Specific knowledge of UK PRA and FCA operational resilience and EU Digital Operational Resilience Act regulations is essential.
• Proven experience leading and delivering complex advisory engagements within the financial services industry. Experience of change and transformation is highly desirable.
• Strong understanding of financial services organisations across the sub-sectors, their operations, services, technology, and associated risks.
• Excellent communication, presentation, and business writing skills, with the ability to effectively communicate with senior stakeholders.
• Strong consultative skills, including analytical thinking, problem-solving, and strategic planning.
• Demonstrated ability to build and maintain strong client relationships.
• Proven ability to lead and develop high-performing teams.
• Experience in three or more resilience-related disciplines (e.g., Operational Resilience, Business Continuity, IT Service Continuity, Crisis Management, Contingency Planning, Scenario Risk Modelling, Cloud Resilience, Operational Risk, Enterprise Risk Management, Supply Chain Resilience).
• Flexibility to travel to client locations, including internationally, and work additional hours dependant on project demands.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Cyber

The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to."- Christian, Technology and Transformation

"We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." - Gurpal, Technology and Transformation

Our hybrid working policy

You'll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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