Senior Manager, Operations Transformation - Local and Regional Government

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Job description

Connect to your Industry

If you are looking for a role in a fast paced, exciting environment where you can make a big impact in the Local and Regional Government sector, then this is the role for you.

Join a growing, high performing team with some of the top Operations practitioners in the Local and Regional Government sector, and work with clients who have the intent and passion to deliver better services to residents in their places.

Local and Regional Government is at a pivotal moment in its history, with the devolution white paper setting out aims to equip it with greater levels of autonomy, decision making and financial accountability than ever before.

Working at Deloitte, with clients within this sector, you will deliver meaningful change that has a real impact on people and their communities, helping the sector to be fit for the future.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

As a Senior Manager in the Enterprise Operations Transformation Public Sector practice, you will play a key role in growing the Deloitte presence in the Local and Regional Government sector, shaping and delivering operations transformation programmes.

Our Enterprise Operations Transformation Public Sector practice helps clients implement their corporate strategy and accomplish their business objectives by transforming how they work.

To be successful in this role you will work as part of a team of industry specialists providing consulting services to Local and Regional Government clients. You will have experience in the sector and delivering operating model design and implementation, service and process design, and understanding of enabling technology.

In a constantly changing and complex environment, our clients value the combination of deep sector and technical expertise that we bring to transform our clients' core business and operations, helping them to prepare for growth, adapt to budgetary constraints, embrace the digital agenda, and maximise operational efficiency.

We focus on the full life cycle of enterprise design and operations transformation. We have our approaches and methods, but, more importantly, we listen and help deliver change that matters to our clients.

We focus change through several of our core propositions:

• Target Operating Model: Understanding the as-is and to-be for the organisation, in order to create the optimal business architecture for successful strategy realisation in a digital age.

• Continuous Improvement: Helping our clients to obtain long-lasting, self-sustaining improvement capabilities.

• Process Transformation: Transforming clients processes at a business, functional or local level.

• Cost optimisation: Identifying where our clients can maximise efficiency in a budget constrained environment, considering both cost and income.

• Service Design: Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and staff.

• Local Government Reform: Considering wider change across the sector to support our clients in organising in a way that delivers both Government and local requirements.

Connect to your skills and professional experience

As a Senior Manager in our team, you will work closely alongside Partners and Directors. You will play a key role in influencing and shaping the strategic direction and development of the team and unlocking opportunities with clients, including the opportunity to:

• Use your leadership capabilities to effectively manage diverse teams, with an inclusive culture where people are recognised for their delivery of client work
• Lead client engagements and develop strong long-term client relationships as a trusted business advisor in the Local and Regional Government sector
• Leverage your expertise to lead on projects, develop innovative thought leadership, and support the growth of our business
• Play an active role in the recruitment and career development of more junior team members
• Develop trusted relationships with our clients
• Actively lead and contribute to the development of the Local and Regional Government and Public Sector Operations teams
• Learn from the best in the Business and also help recruit the best people whilst driving activity such as proposition development and marketing

Essential Skills

• An understanding of the major issues faced in the Local and Regional Government sector and an interest in innovative solutions and strategies to transform it Experience of designing and delivering operating model solutions in Local Government
• Experience of influencing in high-profile, complex situations where stakeholders do not always agree about methods, decisions and strategic direction
• Experience in leading and responding to Local and Regional Government opportunities / tenders, with a high degree of competency in bid-writing
• Degree qualified or equivalent experience
• Experience of delivering within projects or leading workstreams on transformations such as target operating model design / implementation, process re-engineering or cost reduction within a client environment or consulting firm
• Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
• Excellent interpersonal skills and an ability to work in collaborative, multi-disciplinary environments
• Ability to adapt to rapidly changing circumstances and to think creatively to solve client issues
• Excellent ability in Microsoft Office, particularly in Powerpoint and Excel

Desirable Skills

• Knowledge of business design and business architecture practices or cost transformation
• Knowledge of digital transformation and / or Local Government Reform
• Experience and ability to operate and understand Project and Programme management disciplines including production of project plans, key quality programme deliverables and working and delivering to strict time constraints

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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