Senior Manager - Head of Managed Service Providers

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Location: London/ Newbury + (Hybrid Working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

We have an exciting brand-new position for a Senior Manager who can create, nurture and grow our brand new innovative solution for the SME market-place, IT Hubs.

IT Hubs is a franchised arm of Vodafone, providing much needed full E2E IT Managed Services to the SME sector, allowing business owners of IT hubs to provide local personal support, whilst utilising the full strength of Vodafone to supply the best price and service!

This role is ultimately like a mini MD/ CEO where you will be responsible for the success and growth of the new IT Hubs channel, setting the Strategic roadmap, overseeing Sales & Revenue, Channel Marketing, In-life Franchise model as well as overseeing, Legal, Finance and Supply Chain.

• Oversee the day-to-day management of the IT Hubs channel, ensuring franchisees are effectively equipped and supported to meet business targets. Foster strong relationships with franchisees, providing operational guidance, resolving challenges, and promoting best practices.
• Develop and execute a strategic roadmap for the recruitment, onboarding, and ongoing support of IT Hub franchisees nationwide, including establishing franchisee selection criteria, developing comprehensive training programs, creating marketing materials and overseeing the development of a robust franchisee network.
• Collaborate with the Vodafone Business sales team to identify and secure partnerships with key target markets, including SME businesses.
• Work closely with Vodafone Business product and service teams to ensure IT Hubs franchisees have access to the most relevant and competitive offerings to meet the evolving needs of SME customers, including identification of potential new products and services that can be integrated into the portfolio.

Who you are

• Significant experience of progressive leadership experience in sales, channel management, or a related field, ideally within the IT and MSP sector. Experience as an SME managing director is highly desirable
• Strong understanding of franchise models and experience in building and managing successful franchise networks
• Deep understanding of IT infrastructure, managed services, and relevant technologies. Proven ability to effectively manage and leverage technology solutions to drive business outcomes
• Strong track record of identifying and developing new business opportunities, securing strategic partnerships and driving sales growth
• Excellent analytical and strategic planning skills, with a demonstrated ability to develop and implement effective growth strategies

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk

#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.