Senior Manager - Marketplaces

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Senior Manager, Marketplaces

Location: London, UK

The Role:

World of Books started life as a seller on marketplaces and while our direct business is growing rapidly, we remain one of the largest sellers on eBay by volume and a significant seller on Amazon. Marketplaces are particularly critical to our U.S. business, and we are looking for a Marketplaces professional who is an expert in marketplace operations, with a keen focus on maximizing sales and maintaining compliance across the platforms that we work with.

As our Sr Mgr, Marketplaces you will own the relationship with key marketplace platforms like Amazon and eBay . You will ensure that our marketplace channels are adhering to marketplace policies and have stable trading. This role involves managing our inventory across multiple marketplaces, troubleshooting issues and working with software development teams to ensure our technical systems support trading performance. You will lead marketplace strategies and manage a team of two.

What You'll Do:

• Manage Marketplaces: Oversee day-to-day operations on Amazon, eBay, and other relevant platforms, ensuring full compliance and optimizing performance.
• Relationship Management: Own relationships with marketplace account managers (Amazon SAS, eBay reps) to find improvement opportunities, troubleshoot issues and stay updated on new programs and initiatives.
• Compliance & Account Health: Monitor and improve account health metrics, including resolving policy violations and ensuring adherence to platform-specific rules and regulations.
• Process Building: Develop and refine processes to ensure efficient and scalable marketplace operations.
• Product Roadmap: Act as product manager for development team to maintain performance of our marketplace connectors (both proprietary and third-party) and deliver ongoing technical improvements when needed, leading agile ceremonies, owning prioritisation and outcome delivery.
• Data-Driven Decision Making: Use data analytics to optimize performance and identify opportunities for growth or efficiency.
• Sales: Develop and implement marketplace-specific strategies to drive revenue, leveraging opportunities specific to each marketplace
• Team Management: Manage and mentor a team of two marketplace specialists based in the U.S. and Hungary, ensuring alignment with company goals and performance targets.

Key Requirements:

• Proven experience managing large inventories preferably across multiple international marketplaces, including hands-on experience with Amazon Seller Central and eBay Seller Hub.
• Expertise in dealing with policy violations, improving seller account health, and managing relationships with platform account managers.
• Strong technical skills with knowledge of marketplace APIs, reports, and compliance systems.
• Data literacy, including experience with SQL for data analysis and decision-making.
• Entrepreneurial mindset with a track record of selling on marketplaces
• Experience managing remote teams and working across different time zones desirable
• Up-to-date with the latest marketplace trends, regulations, and best practices.
• Detail-oriented with experience building and implementing robust processes.

Why Join Us?

This is a unique opportunity to be at the forefront of our marketplaces strategy, working with two of the largest online sales platforms in the world. You'll be part of a dynamic, international team in a business that combines growth with a mission. We offer a competitive salary, bonus opportunities, and a range of benefits to support your professional and personal development.

Our Group

Founded in 2002, World of Books is a circular economy, for profit company that supports charities and protects the planet by enabling more goods to be reused. We are pioneers in the re-use and recycling of unwanted books, recycling about 80 million books each year, equivalent to around half a million trees.

We achieve this through three direct-to-consumer e-commerce businesses, supported by our own technology.

Find out more about the World of Books Group here: https://www.worldofbooks.com/en-gb/about-us/group

World of Books

Is the UK's largest seller of used books online; selling to over 190 countries through our own website, marketplaces and wholesale partners. World of Books inventory is in excess of 4 million books, purchased from UK charities in return for payment and saving their waste disposal costs.

For those books we cannot sell, we ensure they are recycled and turned into products such as newspaper, cardboard packaging and tissue products.

Find out more about World of Books here: https://www.worldofbooks.com/en-gb/about-us

Ziffit.com

Establishedin 2013, to buy unwanted books, CD's DVD's, Blu-ray and console games directly from consumers via its market leading app. The smart technology enables consumers to use their mobile device to scan a product bar code or to simply tap in an ISBN code from a book for an instant valuation.

Ziffit sells all its books, CDs, DVDs and games via World of Books own website or partner websites such as Amazon and eBay.
Find out more about Ziffit.com here: https://www.ziffit.com/en-gb/about-us

World of Rare Books

Sells books published prior to 1970 (including rare, vintage and 1st edition titles) alongside vinyl and other ephemera through our own websites and other marketplaces. This business offers one of the largest selections of pre-ISBN books in the market and is the largest supplier of wholesale vintage books for decoration in Europe.

Find out more about World of Rare Books: https://www.worldofrarebooks.com/about-us

Our Technology

Our success is underpinned by our technology. We have developed bespoke software solutions to tackle changing market conditions and pricing. Our technology manages our warehouse, streams our stock and extends our reach to over 20 global marketplaces.

Our Vision

To be the leading seller of used books globally, while helping people to reuse and recycle for less through innovation and technology

Our Values

Responsibility: We work responsibly, value each other and treat the planet with respect.

Action: We take actions that improve our business for customers, colleagues, partners and shareholders.

Pioneering: We find new ways to better ourselves, lower our costs and grow our business.

Business for Good

World of Books Group is committed to using its business as a force for goodin the world and we take our social and environmental responsibilities seriously. Our business model is designed to do good: helping charities, the environment and providing access to literature. As our business grows, so will its impact across these areas.

Other details

• Job Family Consumer
• Pay Type Salary

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