Senior Manager, Implementation Services

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About the Role

We are hiring a global leader to own services delivery performance from contract handoff through stable go-live. This role leads a management team across multiple geographies and is accountable for predictable execution, financial performance, and measurable customer outcomes.

You will operate at the intersection of delivery excellence, financial rigor, and customer impact-ensuring customer onboarding functions as a disciplined, scalable adoption engine.

Why This Role Matters

Onboarding and Implementation is where strategy becomes reality. This role ensures that customer commitments convert into measurable outcomes-predictably, efficiently, and at scale. You will shape how delivery performance translates into revenue, customer trust, and long-term growth.

What You'll Do Lead a Global Leadership Team

• Build and lead a cohesive global leadership bench across US, Canada, Brazil, and UK/EU.
• Develop a diverse leadership team that fosters proactive ownership, accountability, and continuous learning.
• Establish a culture of inclusive leadership where varied perspectives strengthen decision quality.
• Model and reinforce collaboration across regions and functions.
• Create clarity around goals, roles, and performance expectations.
• Establish clear global operating rhythms: forecasting, backlog review, risk governance, and performance management.
• Coach managers to drive accountability, clarity, and execution discipline.

Lead with FBS

• Activate the Fortive Business System (FBS) mindset, toolset, and culture across the onboarding function.
• Ensure FBS is used to directly impact core department drivers: revenue, customer satisfaction, and employee experience.
• Lead and sponsor kaizen events as required and build FBS capability across leaders; develop internal champions and functional practitioners.
• Establish and maintain visual management and operating reviews as team norms.
• Move teams beyond problem awareness to effective countermeasures past inevitable obstacles.

Drive Continuous Improvement

• Institutionalize structured root cause analysis and countermeasure discipline.
• Continuously contribute towards improving inter-team collaboration, and eliminating friction points across Sales, Product, Finance, and Customer Success.
• Build a culture where experimentation, learning, and iteration are expected

Elevate Talent

• Ensure hiring timing aligns to demand modeling and backlog dynamics.
• Build leadership depth and succession coverage across regions.
• Develop leaders who can independently apply FBS to solve business challenges.

Own Delivery Performance

• Own onboarding execution from contract handoff through go-live.
• Ensure predictable, high-quality project delivery at scale.
• Drive proactive risk detection and escalation management.
• Support the standardization and continuous improvement of the end-to-end onboarding experience

Drive Financial and Capacity Discipline

• Own global capacity planning in alignment with backlog & revenue forecasts.
• Model hiring against backlog growth and forecasted demand.
• Improve delivery throughput and backlog burn.
• Protect and improve project margin performance.
• Drive utilization, revenue per head, and forecast accuracy in partnership with Finance.

Elevate Customer Outcomes

• Time to value and adoption are your north-stars.
• As a strategic collaborator, continuously seek opportunities to improve how we onboard customers
• Strengthen transition quality to Support and Customer Success.

Partner Cross-Functionally

• Collaborate with Services Sales to support scoping and deal readiness improvements.
• Partner with Finance on forecasting integrity and margin performance.
• Partner with Customer Success and Product to remove systemic friction.
• Serve as senior escalation point for complex or strategic engagements.

What You Need to Bring on Day One (Must-Haves)

• 8+; years of leadership experience in SaaS professional services, implementation, or onboarding.
• Demonstrated experience leading a geographically distributed leadership team.
• Ownership of margin performance, capacity planning, hiring plans, and services forecasting.
• Proven experience collaborating with enablement teams to improve onboarding and ramp programs that reduce time-to-productivity.
• Deep fluency in services economics: utilization, backlog dynamics, throughput, and revenue per head.
• Experience operating at scale in enterprise SaaS environments.
• Strong executive communication skills with cross-functional influence.
• Data-driven mindset; fluent in services KPIs and performance analytics.
• Executive presence with a track record of cross-functional collaboration.

Preferred

• Experience in scaled onboarding or implementation organizations.
• Familiarity with PSA tools and services revenue systems.
• Proven ability to build and scale high-performing teams.
• Experience driving continuous improvement in delivery environments.

How We Know You'll Succeed Here

• You create urgency around customer impact and business results
• You build leadership capability rather than personal dependency
• You eliminate barriers that limit organizational performance
• You hold leaders accountable to achieve results, while investing in their growth
• You create systems that sustain improvement and expect disciplined countermeasures
• You model courage and collaboration in confronting structural issues directly
• You elevate inclusion because diverse leadership teams make better strategic decisions

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Intelex

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex's friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.