Senior Manager, Hospitality & Events - 7 Month FTC
Job Description:
We're looking for an experienced and dynamic Hospitality & Events Manager (or Senior Manager) to play a key role in the delivery of world-class guest experiences across major international sporting events. This is an exciting opportunity to join our high-performing team and help deliver premium hospitality and logistics programmes for leading global brands and their guests - including, but not limited to, UEFA Champions League Final.
In this role, you will lead the end-to-end operational planning and delivery of guest services, accommodation, transport, and onsite logistics. Working closely with clients, vendors, and partners, you will ensure a seamless and exceptional experience from arrival to departure for all stakeholders.
This is a fixed-term position ideal for someone who thrives in a fast-paced environment, is passionate about sport and live events, and brings a meticulous, solutions-oriented approach to complex operational challenges.
Key Responsibilities
Operational Leadership
• Oversee the planning and execution of hospitality operations across multiple major sports events.
• Lead the delivery of accommodation, transport, and guest logistics programmes from planning through to onsite delivery.
• Develop and manage guest journey plans, including airport arrivals, hotel check-ins, event transfers, and onsite support.
• Coordinate with internal teams and external vendors to deliver seamless hospitality and event experiences.
Project & Supplier Management
• Contract, brief, and manage third-party suppliers, including hotels, transport providers and staffing agencies.
• Manage relationships with venues, rights holders, and key stakeholders to ensure operational plans align with event requirements.
• Oversee ticketing allocations, guest management systems, registration processes, and onsite welcome operations.
• Ensure all operational plans, schedules, budgets, and documentation are delivered accurately and on time.
Guest Experience & Onsite Delivery
• Lead guest services teams onsite, ensuring exceptional standards of service and attention to detail.
• Deliver hotel operations, including room block management, F&B coordination, branding, and welcome desk setup.
• Support the planning and execution of ancillary hospitality events, meetings, and brand experiences.
• Work closely with transport and logistics teams to integrate guest travel and event-day operations.
Reporting & Continuous Improvement
• Monitor project performance, manage budgets, and lead reconciliation and reporting post-event.
• Provide clear communication and regular updates to clients, partners, and internal stakeholders.
• Contribute to process improvements and share best practices for future projects.
Qualifications + Skills
This role is ideal for someone with strong ticketing management experience, a passion for major sports events, and exceptional organisational skills.
Essential Experience and Skills:
• Proven track record in event operations, logistics, or hospitality delivery - ideally within sport, entertainment, or major live events.
• Strong understanding of guest experience, hospitality, and ticketing operations.
• Excellent project management skills, with the ability to manage multiple workstreams concurrently.
• Experience managing third-party suppliers, venues, and operational partners.
• Confident working with senior stakeholders, sponsors, and rights holders.
• Exceptional organisational skills and the ability to work under pressure and to tight deadlines.
• Experience working on behalf of agencies, sponsors, or rights holders is highly desirable.
Preferred Experience:
• Previous experience working with a global brand sponsor or rights holder in sports events.
• Agency or hospitality operations background.
• Passion for football and live events.
Why Join Us?
This is a rare opportunity to work on some of the most prestigious events in global sport, delivering best-in-class hospitality programmes for leading brands. You'll join a collaborative and passionate team dedicated to creating unforgettable experiences for clients and guests alike.
About Dentsu
Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
MKTG Sports & Entertainment is an important part of our world-class offering. MKTG Sports & Entertainment is a global integrated agency that harnesses the power of sports and entertainment to impact human behaviour through meaningful marketing solutions and experiences. Our key differentiator is "knowing people better than anyone else" and using deep consumer insights to establish powerful connections between sports properties and brands.
Across strategy, measurement, content, hospitality and events, we connect the sports and entertainment industry and companies around the work to deliver meaningful marketing solutions and experiences that are truly differentiated. The experiences that we create engage customers, build memorable brands and deliver value.
We are part of Dentsu Sports International, a newly formed global sports network comprised of MKTG Sports + Entertainment, dentsu Sports Analytics and dentsu Sports.
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
#LI-Hybrid
#LI-MKTG
#LI-VW2
Operational Leadership
- Oversee the planning and execution of hospitality operations across multiple major sports events.
- Lead the delivery of accommodation, transport, and guest logistics programmes from planning through to onsite delivery.
- Develop and manage guest journey plans, including airport arrivals, hotel check-ins, event transfers, and onsite support.
- Coordinate with internal teams and external vendors to deliver seamless hospitality and event experiences.
Project & Supplier Management
- Contract, brief, and manage third-party suppliers, including hotels, transport providers and staffing agencies.
- Manage relationships with venues, rights holders, and key stakeholders to ensure operational plans align with event requirements.
- Oversee ticketing allocations, guest management systems, registration processes, and onsite welcome operations.
- Ensure all operational plans, schedules, budgets, and documentation are delivered accurately and on time.
Guest Experience & Onsite Delivery
- Lead guest services teams onsite, ensuring exceptional standards of service and attention to detail.
- Deliver hotel operations, including room block management, F&B coordination, branding, and welcome desk setup.
- Support the planning and execution of ancillary hospitality events, meetings, and brand experiences.
- Work closely with transport and logistics teams to integrate guest travel and event-day operations.
Reporting & Continuous Improvement
- Monitor project performance, manage budgets, and lead reconciliation and reporting post-event.
- Provide clear communication and regular updates to clients, partners, and internal stakeholders.
- Contribute to process improvements and share best practices for future projects.
Qualifications + Skills
This role is ideal for someone with strong ticketing management experience, a passion for major sports events, and exceptional organisational skills.
Essential Experience and Skills:
- Proven track record in event operations, logistics, or hospitality delivery - ideally within sport, entertainment, or major live events.
- Strong understanding of guest experience, hospitality, and ticketing operations.
- Excellent project management skills, with the ability to manage multiple workstreams concurrently.
- Experience managing third-party suppliers, venues, and operational partners.
- Confident working with senior stakeholders, sponsors, and rights holders.
- Exceptional organisational skills and the ability to work under pressure and to tight deadlines.
- Experience working on behalf of agencies, sponsors, or rights holders is highly desirable.
Preferred Experience:
- Previous experience working with a global brand sponsor or rights holder in sports events.
- Agency or hospitality operations background.
- Passion for football and live events.
Location:
London
Brand:
Mktg Sports
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term)