Senior Manager, Head of Employee Relations Operations, HR - 12 Month Secondment/ FTC

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Job description

Connect to your Industry

The UK Employee Relations team are responsible for supporting the firm across a broad spectrum of ER activities including complex case management, organisational change, and people policy development.

This is a senior Leadership role within the ER team, with accountability for proactively driving ER service delivery and evolution, innovation, and risk based commercial solutions. You will work closely and report to the Head of Employee Relations and work with other functional leaders in the delivery of strategic ER support.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

With the ongoing evolution of the ER operating model, you will play a pivotal strategic role in driving positive change and engagement across Employee Relations, specifically in relation to strategic matters, service delivery, special projects, and continuous service improvement.

High level role scope:

• Supports the Head of Employee Relations in the execution and integration of the ER strategy, ensuring all initiatives align with overarching business objectives.
• Monitors and ensures that service delivery standards and performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met within the Employee Relations function. Develops and implements initiatives aimed at elevating the Employee Relations experience, proactively mitigating risks, resolving complex issues, and enhancing overall operational efficiency.
• Offers holistic oversight of Employee Relations data, analytics, and reporting. This includes ensuring data integrity and identifying strategic and commercial trends to inform proactive ER interventions.
• Acts as the primary escalation point for service delivery issues and challenges.
• Provides strategic leadership for commercial Transfer of Undertakings (Protection of Employment) (TUPE) / Mergers and Acquisitions (M&A) transactions and restructuring initiatives when required.
• Fosters a transformation and Continuous Service Improvement (CSI) mindset within both the Employee Relations team and the wider HR function. This ensures processes are market-leading and effectively leverage technology and automation.
• Contributes effectively to an inclusive team culture where individual contributions are recognised. Demonstrates a readiness to support and provide cover for other Employee Relations Leadership Team (ERLT) members as necessary, ensuring seamless service delivery to the business.
• Manages the engagement and training plan for team members, acting as a mentor and fostering their professional development.
• Drives the implementation of internal strategic changes and is accountable for staying informed of external best practices, legislative, and regulatory requirements. This ensures the Employee Relations service remains current, compliant, and strategically aligned.
• Manages day-to-day relationships with internal customers and other stakeholders, serving as an escalation point for any service-related issues.
• Acts as a deputy to the Head of Employee Relations as and when required.

Detailed role scope:

• Manages a diverse portfolio of work across the entire Employee Relations spectrum, often juggling competing deadlines and priorities simultaneously.
• Assumes accountability for ongoing service improvement, facilitating regular service reviews, and ensuring that quality assurance, recommendations, and learnings are effectively communicated, implemented, and monitored.
• Leads the team to ensure the effective and timely resolution of Employee Relations matters, including complex casework and organisational change, ensuring the team are credible, trusted, and commercially astute Subject Matter Experts (SMEs).
• Provides coaching and development to HR colleagues to enhance their confidence, capability, and consistency of approach regarding all complex Employee Relations matters.
• Collaborates with stakeholders to develop, shape, and design organisational change and engagement programmes, including restructuring and changes to Terms and Conditions (T&Cs) as required.
• Proactively engages with HR and business stakeholders to deliver commercial, risk-based people solutions that align with the Firm's goals and shared values. This includes upskilling leaders and promoting self-service, while fostering strong and meaningful relationships with leadership teams both within and outside HR.
• As a member of the Employee Relations Leadership Team (ERLT), undertakes activities such as driving performance, recruitment, coaching and development of Employee Relations team members.
• Providing assurance on the robust management of service delivery, complex ER projects, to the Head of ER, Director of People & Operational Effectiveness and Partner for HR
• Supports the development of ER policies and procedures
• Lead other ad hoc ER projects as required.

Connect to your skills and professional experience

• Comprehensive understanding of UK employment legislation and extensive experience delivering activity across the spectrum of ER.
• Demonstrable experience of leading, managing and coaching a team of multi-disciplinary ER specialists at a senior level
• Has a strong service delivery mindset and experience of measuring performance against SLA's, KPI's and performance goals
• Has a data led approach with a high level of reporting and analytical skills
• Experience of case management solutions and utilising technology to streamline and optimize processes
• Ability to adopt a continuous improvement approach to ensure the service continues to positively develop and evolve
• Ability to operate in a fast-paced challenging environment, managing multiple stakeholders and complex / competing priorities and deadlines
• Credible communicator with strong influencing and stakeholder management skills
• Strong relationship builder with the ability to influence and inspire using data, knowledge, and expertise across all stakeholder groups

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Human Resources

At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we're not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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