Senior Manager, Global Business Services, Business Process Outsourcing
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Job description
Connect to your Industry
Our Global Business Services (GBS) Offerings
Deloitte's GBS practice provides market-leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. Collaborating with both Private and Public sector organisations, the GBS team has the breadth and depth to deliver tailor-made solutions from conception to completion across all industry verticals and corporate functions. As the GBS model increasingly becomes the digital transformation engine for the wider organisation, the Deloitte GBS team brings the combined functional and technological expertise to support clients in their development of digital strategies and implementation of next generations digital solutions.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .
Connect to your opportunity
We are looking for a talented Senior Manager with expertise in BPO Advisory from a strategic, performance & profitability perspective. Areas where we are seeing an increasing demand are BPO Advisory related services within both the Public and Private sectors, with a focus on BPO deal structuring. Your responsibilities include:
• Providing strategic guidance to clients to determine and optimise their GBS sourcing models including assessment of BPO and/or hybrid models.
• Collaborating with C-suite executives and functional / GBS leaders to design and implement outsourcing programmes which enable our clients to access the right solution and commercial models.
• Deliver client engagements across all parts of the BPO lifecycle, including sourcing strategy, sourcing solution design, commercial strategy, vendor shortlisting and selection, contract negotiation, pricing, transition planning, implementation and transformation.
• Advising clients on their retained organisation design including set up and design of their Vendor/Partner and Contract Management capabilities.
• Managing reviews into a client's existing BPO contracts and arrangements to remediate current issues or challenges, identify improvement opportunities and/or support contract renewals
• Managing multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements
• Fostering strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs.
• Supporting business development efforts and growth, including identifying new opportunities, developing proposals, and expanding relationships with existing clients.
• Mentoring and developing junior team members, providing guidance and support in their professional growth.
• Supporting market eminence efforts for GBS, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and BPO sectors
Connect to your skills and professional experience
• Proven experience in the BPO sector, with a proven track record of delivering successful BPO advisory engagements across the outsourcing lifecycle including strategy, design, vendor sourcing and selection, contract negotiation, transition, and transformation.
• Experience should include advising organisations on their sourcing & BPO strategies, BPO solution designs, running competitive sourcing and vendor selection processes, contract negotiation, performing contract reviews, client remediation as well as advising clients on their retained organisation capabilities, service, partner and contract management and governance
• Experience and knowledge of the provider landscape including core competencies, strengths, weaknesses etc
• Demonstrated leadership skills, with the ability to effectively manage and inspire teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service.
• Proven experience in supporting business development, including identifying opportunities, developing proposals, managing pursuit teams, and expanding client relationships within the Private and/or Public sectors.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape impacting GBS, Shared Services, BPO sectors.
• Strong communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.
In addition, you should be either holding, or eligible, for UK Security Clearance.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."
- Dan, Technology & Transformation
Our hybrid working policy
You'll be based in one of our UK Offices with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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