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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Service 1-2 VLE/LE Accounts
Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders
Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap
Enterprise Architecture
Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
Assist Customer Outcomes sales with Staffing and Scoping Projects
Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients
Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to out of the box capabilities
Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
Deliver high customer sat metrics for assigned accounts
Manage a team of 4 - 8 Platform Architects
Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring
Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports

Qualifications

To be successful in this role you have:

Experience in professional services leadership role at a technology vendor (Digital/SaaS/Enterprise Software) or equivalent top-tier consulting company focussed on digital transformation enablement
Proven track record of success at F50-500 accounts
Understanding of issues and imperatives driving digital transformation across industry
Depth in digital transformation design, implementation, and management
Deep expertise in one industry, "minors" in one or two additional industries
Middle and back office functional experience
Transformation experience
Ability to nurture executive relationships with CIO, CFO, CHRO and business line leaders
Experience identifying business objectives and solving business challenges
Experience serving as part of a key client account leadership team
Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
Experience owning outcomes/accountability to a CxO position
Co-Delivery experience with Big 4, large SIs
Knowledge of ServiceNow - ideally knowledgeable and experienced in multiple ServiceNow product suites
Successful track record of managing high performing teams
Player Coach / Mentality
Demonstrated success managing teams to KPIs across a portfolio of customer engagements

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Manager, Expert Services - Technology Workflows

Senior Manager, Expert Services - Technology Workflows

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