Senior Manager, ERS Sustainment Support (FTC until December 2025)

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Job Description

Inspiring travel. Powering performance. Thriving together.

Role Summary

The Senior Manager, ERS Sustainment Support assists our 330 ERS Hotels in EMEA to work successfully with the ERS related functionalities in the yield and reservation systems. This role provides technical support for system optimization, prepare the hotels for the upcoming Digital & Technology Transformation as well as training for the respective audience.

This role is a 12-months fixed term position and is part of the EMEA Revenue Operations Team.

Skills and experience we will look for in the ideal candidate to join our team:

The ERS program requires coordination and collaboration across multiple teams, including but not limited to IT, Revenue Management, and Operations. The position will support EMEA ERS hotels with inventory changes, roll-backs and audits and best practice on how to work in the ERS environment. The position will be responsible for managing and executing efforts that will enable hotels to work successfully with ERS related functionality and the resulting benefits.

• Responsible for supporting ERS hotels in EMEA for system optimization, inventory change requests and roll-backs.
• Communicate best practices, and support to work successfully in the ERS system environment
• Ensure that ERS hotels are properly setup for a smooth ACRS conversation
• Respond to hotel questions and request for assistance within a 48-hour period
• Resolve system set up errors in Opera PMS, MARSHA, One Yield
• Escalate according to pre-defined procedures
• Track and manage actions on risks and issues
• Monitor hotels on an ongoing basis against tasks for inventory changes and roll-backs
• Conduct system audits to review opportunities to increase revenue through ERS, share best practices
• Conduct ERS webinar in a frequent cadence to update hotels and communicate updates and best practices

EXPERIENCE & Education

Previous Marriott revenue management experience (3+years)

Skills and Knowledge

• Possesses excellent knowledge of Marriott's systems (MARSHA, One Yield, High Performance Pricing, etc. and property management systems) and how they relate to one another
• Possesses excellent knowledge of Marriott's distribution channels (OTA, wholesaler, etc), in relation to Marriott's system connectivity
• Has excellent knowledge of revenue management concepts/principles, tactics, tools and processes
• Possesses attention to detail and follows through to conclusion
• Being able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules; maintains high performance standards.
• Has strong communication skills, both verbal and written
• Possesses ability to build and maintain strong relationships with internal and external stakeholders
• Possesses organizational skills
• Being able to work in a multi-task environment
• Being able to make sound decisions with minimal supervision
• Demonstrates ability to influence change and decisions

Why it's a great idea to work for Marriott International:

UK

• We offer 'hybrid working' to enable you to live fully and balance home and work
• 22+ holidays plus public holidays as additional to be sure you have fun and make memories
• This role is bonus eligible - our success is your success
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You will have international team members to share great ideas with and you will potentially travel in this role
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed
• Choice of pension plan to suit your current and future needs
• Private Medical Healthcare and parental leave benefits to support your wellbeing and health
• Various discounted retail and entertainment programmes for you to enjoy
• Our office provides a modern working environment

Germany

Management contracts:

• We offer flexible working to enable you to live fully
• 30 holidays plus public holidays as additional to be sure you have fun and make memories
• This role is bonus eligible - our success is your success
• You will have international team members to share great ideas with and you will potentially travel in this role
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed
• Various discounted retail, entertainment and corporate programmes for you to enjoy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.