Senior Manager, Customer Success

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ABOUT NEARA

Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That's the real-world impact we create every day at Neara.

We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives.

We're not just another tech company - we're one of TIME's 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world's leading venture capital investors.

Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We've built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we're ready for our next chapter of growth.

We're excited to hire our next Senior Manager, Customer Success in Europe to support our growing team and client base from our HQ in London. As the Senior Manager, Customer Success, you'll work on industry-changing challenges, build strong client relationships and manage projects while working closely with sales, deployment, product and engineering to ensure customers are receiving the greatest value from our platform. Driving value for the client is key, and to achieve this, you need to understand the critical challenges they face and translate these into concrete project outputs while managing the delivery with your team. This role is responsible for strengthening client relationships and increasing usage and ROI of the platform, while monitoring the commercial aspects of account growth.

We're looking for a critical thinker and problem solver. While utility and infrastructure experience is highly valuable, we're more interested in your ability to analyse situations, identify key issues, and implement effective solutions in similar organisations and challenges.

WHAT YOU WILL DO

• Work closely with the sales team to hand over and execute closed deals and newly acquired clients
• Deeply understand the challenges and motivations of customers, and how our platform can serve them
• Manage and oversee a portfolio of projects across different clients with the team of customer success and deployment staff
• Develop strong relationships across the client organisation, both at senior and junior levels
• Work closely with deployment to ensure delivery of client work is timely, but most importantly, is generating tremendous value, and to ensure the value is clearly communicated to the client
• Develop and deploy ROI metrics clearly demonstrating delivered value
• Identify opportunities for up and cross-selling within the client portfolio

WHO YOU ARE

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.
• Self-motivated problem solver who can quickly get to the core of complex challenges.
• Ability to break down problems systematically and develop practical solutions.
• Experience communicating technical concepts to diverse stakeholders.
• Strong project management skills with experience handling complex implementations.
• Self-motivated, solutions-driven, detail-oriented, and organised.
• Exceptional attention to detail and commitment to maintaining high standards of quality assurance.
• Engineering or scientific background preferred.
• Proven track record of building strong personal relationships with clients and internal stakeholders, plus commercial aptitude and history of account growth (revenue)
• Fluency in other European languages than English is a bonus (French, Spanish, German, Dutch, Turkish, Romanian, Italian, etc).

WHAT WE ARE OFFERING YOU

• Have a voice in a cooperative, team-driven environment
• Competitive compensation package
• Flexible working arrangements
• Significant opportunity for career development and acceleration
• Strong benefits, including healthcare

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.

No agencies or third-party service providers, please.

Questions? Email talent@neara.com.