Senior Manager, Commercial & Specialty Insurance, AI & Data

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Job description

Connect to your Industry

We are looking for motivated, curious, team-orientated individuals to join our market-leading Commercial & Specialty Insurance consulting team, leveraging their knowledge of the commercial and specialty insurance market to drive our clients' growth and modernisation strategies forwards, especially as the use of AI, data and technology becomes more prevalent.

We have extensive experience at the forefront of transformation programmes in brokers, carriers and market players as they build industry-leading capabilities, solutions and deliver differentiated growth.

Create impactful strategies: our work is highly varied, advising on and delivering some of the most ambitious strategic programmes in the sector, including:

• Shaping transformation programmes to effectively deliver modernisation
• Identifying how clients can leverage AI and data to deliver business outcomes
• Strategic business and operating model re-design for data/digital enabled insurance
• Senior Executive and Board facilitation of complex issues
• Working across business, data and IT to ensure successful delivery of solutions

Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK and world's largest insurers, distributors, and industry associations/markets.

Learn from world-class experts: As well as being AI & Data experts, we have deep sector expertise across underwriting, pricing, exposure management and claims, as well as middle and back office functions (finance, operations, IT). As the AI & Data team, we work closely with Deloitte industry colleagues from Strategy, Operations, Human Capital, Actuarial, Financial Advisory, M&A, and Digital, learning from each other and bringing the best of Deloitte to our clients.

Build a brand: Everyone in our team brings unique skills and experience. We take time to help each other develop a domain of expertise, building what we are known for as individuals and in the market. Some examples include:

• The application and scale of AI in the underwriting lifecycle
• How better access and use of data will improve portfolio management in carriers
• How distribution can be improved through master data management
• Improving operations through centralised AI & data teams and platforms
• Scaling new insight-driven operating models and processes for the claims function

Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. With our collaborative approach to consulting, that brings skillsets from a wide array of backgrounds together, you will learn from deep subject matter experts through mentoring and on the job coaching. Our project-based environment means you will work with a broad range of clients across the sector and apply your abilities in many different ways.

If you are a natural problem-solver with deep commercial and specialty knowledge who enjoys working with and leading diverse teams and developing business solutions, this role could be for you.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

As a Senior Manager you will be delivering work for our clients day-to-day. While no two projects are the same, you will typically be responsible for managing an engagement end-to-end, acting and being seen as a trusted advisor and key point of contact to our clients. You will be the key point of review on all deliverables, setting approach direction and driving the project forward. You will build trust with internal and external stakeholders as a trusted advisor.

In addition, you will be responsible for driving business development outside of your primary engagement, bringing the whole of the broad capability of Deloitte in support of our clients' objectives. Beyond client work, you will act as a leader within the insurance AI and Data team and broader practice, driving initiatives to develop the capability and culture of business. You will be a coach and mentor to junior team members, supporting their wellbeing, and create a culture that draws strength from diversity and inclusion.

Client engagements are predominantly with organisations facing important, often profound, transitions. Engagements are typically driven by COOs, CUOs, business unit leaders, CDOs and other members of the senior management team. Client engagements may be as short as a few months, but can also evolve into multi-year, wide-ranging and tranformative relationships. We not only bring our clients the insight and unconventional thinking that help them form strategies to anticipate disruption and respond to change - we also use our experience and knowledge to help them deliver those strategies.

Some examples of the types of programmes you would shape and deliver include:

• Commercial & Specialty underwriting transformation
• Setting up a central data office for a global broker
• Designing and deploying data and AI capabilities and products into an insurer's business functions
• Redesigning the executive management information suite following a series of acquistions
• Developing a strategy for how data and AI will change the claims experience and processes

We bring a rigorous, evidence-based analytical capability to help our clients solve their most pressing and complex issues. We help them reveal insight and deliver value through pragmatic recommendations. Our approach is to work collaboratively with our clients to understand the forces that are driving change, identify opportunities and enable them to develop and deliver solutions across their whole organisation.

Connect to your skills and professional experience

To be successful in the role, candidates should bring a deep understanding of Commerical & Specialty Insurance with knowledge of the end to end value chain and market operations, including Lloyd's of London and Company Market business. Candidates should demonstrate a knowledge of AI and data, and how it can be leveraged to deliver business outcomes within Commercial & Specialty Insurance.

As a Senior Manager, you must have:

• Extensive experience working as part of a front line (e.g. UW, Claims), strategy, enterprise architecture, data/AI or transformation team with a Commerial & Specialty Insurer or Broker, or in consulting in the Commecial & Specialty Insurance industry
• An expert understanding of the Commercial & Specialty Insurance sector, its value chain, internal workings and dynamics, with a track record of successful execution in the industry
• Experience of designing and delivering transformative change for a broker or carrier as part of a wider programme or project
• Ability to identify and articualte opportunities to leverage AI and data to solve business problems and deliver business outcomes
• Experience in developing senior stakeholder relationships across organisations and understanding how to leverage these relationships to drive and embed change
• Proven track record of establishing, inspiring and leading teams through complex projects to successfully deliver strategic initiatives within an organisation
• Ability to construct and evidence and articulate strategic arguments, with creativity in identifying evidence sources and the ability to leverage your experience for peer comparison
• Ability to work independently and be a self-starter
• Outstanding verbal and written communication skills
• Exceptional time management skills to manage competing priorities, across client service, practice development, and business development responsibilities
• Proven ability to scope, design and deliver the full cycle of project management accountabilities
• Experience with problem diagnosis, solution development, stakeholder communications, decision-making facilitation, documentation, stakeholder management, and team leadership
• A strong academic record, an undergraduate degree or equivalent

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, T&T

"I get to work on projects that help clients in a sector I feel truly passionate about."

-Rhiannon, T&T

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital."

-Gillian, T&T

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers