Senior Manager - Commercial Process, Reporting & Systems

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Company Overview

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 250 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

Job Purpose:

Reporting to the Category & Revenue Management Controller, this role leads the improvement and governance of commercial processes, reporting and data flows across Pricing, Promotions, Income, Range and Space, whilst supporting the Trading team. Shapes and prioritises the commercial systems roadmap, focusing on workflows, data integrity and user experience. Provides high quality analysis and insight to support commercial decision making. Accountable for end-to-end process integrity, data quality, governance standards and reporting accuracy across Commercial, ensuring consistency and strong ways of working.

Key Responsibilties:

Process & Control

• Own the end to end commercial process map (pricing, promotions, income, range & space), clarifying hand offs, SLAs and controls.
• Reduce failure points and rework through simpler workflows, clear ownership, and standard operating procedures (SOPs).
• Maintain strong data quality and control, applying practical checks and reconciliations, resolving issues with data owners, and feeding root cause fixes back into processes/SOPs.

Reporting & Insight

• Lead delivery of the core reporting suite (sales & margin, price index, promo effectiveness, income position, compliance, range/space insight).
• Turn reporting into actionable insight with clear commentary, drivers, and recommended actions.
• Establish and track a small set of process KPIs (e.g., promo setup accuracy, data error rates, cycle times, on-time reporting).

Systems Roadmap (non-tech ownership)

• Shape and maintain the commercial systems roadmap focused on workflow improvements, data integrity, and user experience.
• Commercial lead for integration of AFB supplier contracts into our commercial systems, working with Tech and system suppliers to ensure accuracy and strong governance.

Change & Adoption

• Lead UAT, training and adoption for reporting/process changes; keep documentation (process maps, data definitions, reporting logic) up to date.
• Work cross-functionally (Category, Supply Chain, Finance, Marketing, Store Ops and IT) to embed changes and measure benefits.

Leadership

• Manage, coach and develop team of Commercial Process Managers; set clear objectives, standards and development plans.

Build a continuous improvement culture that is practical, data-led and delivery-focused.

Generic Responsibilities:

• Behave within the principles of the company's values at all times.
• Maintain employee and organisational confidentiality in line with the GDPR.
• Demonstrate commitment to equality and diversity.
• Comply with all legislative and Health & Safety requirements.

Person Specification:

Essential

• Proven experience improving commercial processes and reporting within a retail and wholesale trading environment.
• Strong analytical capability; able to convert complex data into clear, decision-ready insight.
• Demonstrable experience of governance and controls (e.g., pricing/promo rules, income checkpoints, audit trails).
• Expertise in Excel and confidence with BI/visualisation tools (e.g., Power BI) to design and iterate practical reporting.
• Skilled in requirements definition, UAT, and change adoption - working with Tech to deliver enhancements without owning build.
• Excellent stakeholder management across Commercial, Finance and IT; concise communicator who can challenge constructively.
• Confident communicator with solid PowerPoint skills.
• Organised and delivery focused, able to run recurring cycles while driving improvements at pace.

Desirable

• Experience with pricing/promo/contract management or space/range tools.
• Exposure to process mapping and continuous improvement methods.
• Experience leading/mentoring analysts.

What's in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Cycle to work scheme
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development opportunities
• Gain hands-on experience in a high volume, fast paced environment
• Enhanced Maternity & Paternity pay packages
• Flexible working hours opportunity
• Excellent additional benefits package including:
  1. Early access to your pay through 'EarlyPay'
  2. 24/7 access to your payslips via HR/Payroll portal
  3. 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
  4. Wellbeing support - access to emotional support, counselling, legal and financial advice
  5. Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  6. Extra Holiday - Purchase Scheme
  7. Long Service Awards

Join us in making a difference through exceptional service and a commitment to excellence.

Inclusive environment: As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.