Senior Manager - Client Partner

About Us

Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

The Role

As a Senior Manager - Client Partner, you will partner with AMS clients to deliver measurable business impact through strategic leadership, innovation, and aligned solutions-driving transformation, growth, and value. Client Partners play a pivotal role, whether collaborating within marquee accounts to lead regions or service lines, or taking ownership as the principal partner, in this instance the Principal Partner to a global client delivering talent services in UK and APAC.

Performance Outcomes / Accountabilities

Strategic Partnership Development:

• Redefine governance frameworks and establish a modern, value-driven partnership model with the client.
• Lead the evolution of quarterly business reviews to ensure continued alignment with the client's workforce strategy.
• Reposition AMS's value proposition within the client account, focusing on long-term impact and strategic contribution.

Talent Strategy & Advisory

• Drive initiatives that support the client's future workforce agenda, including skills creation and capability building.
• Partner with account leaders to identify opportunities where AMS can provide advisory, transformation, and workforce planning support.
• Contribute to the development and testing of an "impact narrative" that clearly articulates AMS's strategic value.

Solution Design & Innovation

• Collaborate with delivery teams and client stakeholders to develop creative, tailored talent solutions.
• Design and implement scalable programmes such as:
  • Resource augmentation (RA) for tactical hiring needs.
  • Skills-based cohorts to support transformation initiatives (e.g., risk function transformation).
• Identify and shape opportunities across advisory, MSP (contingent workforce), and skills development offerings.

Growth & Market Expansion

• Drive expansion of Resource Augmentation (RA) solutions across key markets, including emerging opportunities in regions such as Hong Kong & Singapore.
• Identify and unlock growth opportunities across the account's global footprint, particularly in the 50+ markets currently without a defined solution.
• Support the scaling of AMS services to meet evolving client requirements and market demands.

Key Responsibilities

Growth / Client

• Identifies and understands the client's business strategy and goals to develop a POV, Business Case and complete Value Story as part of the strategic account plan
• Strengthen senior-level client partnerships and leverage the broader AMS, including AMS sponsors, to widen and deepen engagement across the full stakeholder map.
• Take ownership of client outcomes, driving retention, renewal, and profitable growth of all AMS service lines while ensuring all contractual commitments are met.
• Act as the senior point of escalation for operational or commercial matters, working with Client Services Directors to resolve issues effectively.
• Leverages and adheres to the 'Collaboration Points OnePagers' to orchestrate across Growth, Client Services, and other internal teams to bring the best of AMS to the client
• Embed innovation and service excellence in account planning to ensure AMS restlessly reinvents to consistently exceed client expectations and sustains its market-leading position.

Business Development / Growth

• Drive disciplined pipeline creation (and other agreed lead metrics) and use Salesforce and supporting tools to accurately reflect client activity, pipeline health, and performance against plan. Leverages technology and data like CRM and dashboards to understand business performance, capture client information, track renewal and cross-sell pipeline, and proactively manage strategies within assigned Clients.
• Lead retention strategies and partner with Growth Sector leads and Growth Regional Sales on competitive renewal processes, securing long term client relationships.
• Be recognised by clients as the leading voice in Insights by actively co-creating thought leadership with I&T colleagues.
• Partner with Client Partnering MDs, Sector MDs, Regional Sales, and other stakeholders on whitespace growth by aligning with client business priorities, sharing insights, and framing the full value of AMS services.

People & Leadership

• Craft executive-level POVs that connect talent strategy to business impact and rally both client and AMS teams around a shared agenda.
• Leading from the front in Moments That Matter (e.g., QBR) and showing differentiated expertise
• Translate complexity into clarity, distilling data, insights, and client signals into actionable priorities for cross-functional teams.
• Model disciplined growth behaviours by setting the bar on account planning, pipeline creation, and commercial storytelling.
• Orchestrate diverse experts (sector, consulting, delivery, tech) into one unified client voice, demonstrating how AMS shows up as "one firm."
• Coach and elevate others - bringing junior colleagues into senior conversations, giving them visibility, and developing their confidence.
• Champion adoption of AI, digital, and emerging technologies across client partnering to drive efficiency, insight, and differentiation.
• Contribute to regional people strategies by attracting, retaining, and engaging top talent, ensuring AMS's reputation as an employer of choice.

Financial / Commercial

• Own growth-related activities to deliver P&L performance, working in partnership with Client Services Directors.
• Drive commercial negotiations with clients, ensuring sustainable financial outcomes and enhanced margin delivery, working with Commercial, Legal, and Growth teams.
• Support the structuring of transformative outsourcing deals that drive commercial innovation and strengthen AMS's competitive positioning

Why AMS?

At AMS, different is not just good, it's valuable. We recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support

• High value and challenging work

• A vibrant, diverse, and collaborative culture

• Flexible working

• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging:

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.

(UK&I) We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.

Hit the Apply now button to get your journey started!